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"Representative Bureaucracy and Performance: Public Service Transformation in South Africa is a first-rate blend of quantitative and qualitative analysis of one of the major transitions in modern governance. Fernandez makes a major theoretical contribution to the literature on representative bureaucracy in demonstrating how descriptive representation translates into both active representation and better performance. His discussion of the crucial role of language and communication brings new insight to the literature on public administration and democracy."—Kenneth Meier, Distinguished Scholar in Residence, American University "This study of public sector transformation goes beyond the desc...
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This text describes Chile's recent experience in its regional and historical setting. It presents a view of the bitter conflicts of the 1970s and 80s and the struggle to restore democratic government in 1988-9. It also offers an assessment of the civilian governments of Aylwin and Frei.
This book offers a four-step framework for transforming data into innovative, persuasive visualisations that will appeal to different audiences.
Discover the latest insights in organization theory from a comprehensive and masterful volume Understanding and Managing Public Organizations, 6th Edition provides readers with an authoritative reference for scholars, masters, and doctoral students in public management and public affairs programs in the United States and other nations. The 6th Edition of Understanding and Managing Public Organizations presents the latest research and insights from organization and management theory and their application to public organizations and the people in them. The book expands coverage from previous editions about organizational goals, performance and effectiveness, strategy, decision-making, structur...