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Strategic Management of Information Services
An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
Information Literacy Through Inquiry
The information literacy movement has become a significant force in higher education around the world. Librarians continue to be the key players in this movement, but the strategic issues are now attracting interest from academics in many different disciplines, and also from educational developers, senior managers and policy makers on an institution-wide basis. However, there is a shortage of research-led evidence-based accounts of information literacy development. This book will analyse and evaluate the work done at the University of Sheffield, recognized internationally as a centre of expertise in information literacy, to promote and develop information literacy across the institution, rel...
Strategic Management of Information Services
An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
The Academic Teaching Librarian's Handbook
The Academic Teaching Librarian’s Handbook is a comprehensive resource for academic library professionals and LIS students looking to pursue a teaching role in their work and to develop this aspect of their professional lives in a holistic way throughout their careers. The book is built around the core ideas of reflective self-development and informed awareness of one’s personal professional landscape. Through engaging with a series of exercises and reflective pauses in each chapter, readers are encouraged to reflect on their professional identity, self-image, self-efficacy and progress as they consider each of the different aspects of the teaching role. This handbook will: - provide a c...
The New Professional's Handbook
Newly qualified library and information staff are thrown in at the deep end in their first jobs, where they are expected to function as skilled practitioners. They find themselves in a world where technological developments and global competition are changing the shape and reach of information services. The scale and speed of change present constant challenges to develop awareness and understanding of the wider environment in order to improve local services. Their need for support in their professional development is particularly acute at this stage in their careers. This easy-to-use manual aims to provide that support at both operational and strategic levels. It is designed to help new prof...
British librarianship and information work 2006-2010
This is the latest in an important series of reviews going back to 1928. The book contains 26 chapters, written by experts in their field, and reviews developments in the principal aspects of British librarianship and information work in the years 2006-2010.
Cases on Research Support Services in Academic Libraries
Academic libraries have traditionally had two key functions, to support teaching and to support research. In an evolving and competitive university environment, along with the emergence of various technologies and substantial changes in scientific communication, university management has reached a turning point. Academic libraries are facing a paradigm shift in the role they need to play to achieve the research objectives of universities. Research support services in academic libraries have evolved as a response to these changes. They are heterogeneous, adapt to their university culture, adopt different points of view, take different approaches in their organizational structures, and include...
Managing Research Data
This title defines what is required to achieve a culture of effective data management offering advice on the skills required, legal and contractual obligations, strategies and management plans and the data management infrastructure of specialists and services. Data management has become an essential requirement for information professionals over the last decade, particularly for those supporting the higher education research community, as more and more digital information is created and stored. As budgets shrink and funders of research demand evidence of value for money and demonstrable benefits for society, there is increasing pressure to provide plans for the sustainable management of data...
Building a Successful Customer-service Culture
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding ...
