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Manajemen Jasa
"Manajemen Jasa" adalah buku yang membahas strategi dan prinsip-prinsip fundamental yang terkait dengan pengelolaan layanan. Penulisnya menguraikan bagaimana jasa berbeda dari produk fisik dan bagaimana pengelolaan jasa memerl pendekatan yang unik. Buku ini menyoroti pentingnya pengalaman pelanggan, interaksi antara penyedia jasa dan konsumen, serta strategi untuk meningkat kualitas layanan. Dalam buku ini, pembaca akan dibimbing melalui konsepkonsep kunci seperti pemasaran jasa, manajemen operasional, dan pengembangan strategi bisnis khusus untuk industri layanan. Penekanan diberikan pada bagaimana memahami dan memenuhi kebutuhan pelanggan, membangun hubungan jangka panjang, serta mengelol...
Elderly Patients and Family Members Satisfaction with Discharge Planning
Facilitating the transition of elderly patients from the hospital setting to their pre-hospital environment is a major challenge for health care providers. Adequate discharge planning has been mandated by the Joint Commission on Accreditation of Health Care Organization (JCAHO) and the American Hospital Association (AHA). However, reports from the literature indicate that some elderly patients on Medicare may be discharged "quicker and sicker" than in the past and that care-giving family members are often not included in the discharge planning process.The problem is that elderly patients may be discharged from the hospital before appropriate discharge planning is complete. The purpose of thi...
Mind Over Back Pain
A physician-professor of clinical rehabilitative medicine explains tension myositis syndrome, back pain caused by tension, and outlines ways in which that pain can be reduced or eliminated through control of stress and physical reactions
Teacher's Strategies
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Educating Caroline
Lady Caroline Linford is horrified to discover... her fiancé, the Marquis of Winchilsea, in the arms of another woman. Unfortunately, Victorian society considers such masculine peccadilloes a trifle; canceling their imminent wedding would be unthinkable. But Caroline's wish is for the man she is to marry to desire only her...and she seeks lessons in the art of romance from the best teacher: London's most notorious rake. Braden Granville may be a famous lover... but he has no intention of taking part in Caroline's scheme -- until he learns she has something he wants: the name of his own unfaithful fiancée's lover. As their passionate tutelage begins, sparks fly -- and the lines between teacher and student fall away. Now there is just one last lesson to learn: on the subject of true love, the heart chooses its own unpredictable ways.
Public Sector Transparency and Accountability Making it Happen
This publication presents the papers discussed at the Latin American Forum on Ensuring Transparency and Accountability in the Public Sector that took place on 5-6 December 2001. The Forum approved policy recommendations that reflect the shared experience of Member countries of the OECD and the OAS.
Good Chinese Wife
A stunning memoir of an intercultural marriage gone wrong When Susan, a shy Midwesterner in love with Chinese culture, started graduate school in Hong Kong, she quickly fell for Cai, the Chinese man of her dreams. As they exchanged vows, Susan thought she'd stumbled into an exotic fairy tale, until she realized Cai—and his culture—where not what she thought. In her riveting memoir, Susan recounts her struggle to be the perfect traditional "Chinese" wife to her increasingly controlling and abusive husband. With keen insight and heart-wrenching candor, she confronts the hopes and hazards of intercultural marriage, including dismissing her own values and needs to save her relationship and protect her newborn son, Jake. But when Cai threatens to take Jake back to China for good, Susan must find the courage to stand up for herself, her son, and her future. Moving between rural China and the bustling cities of Hong Kong and San Francisco, Good Chinese Wife is an eye-opening look at marriage and family in contemporary China and America and an inspiring testament to the resilience of a mother's love—across any border.
Social Media
Social media are an integral part of contemporary society; having changed the way we communicate, use information and understand the world, we should now ask critical questions about social media and dig deeper into issues of ownership, power, class and (in)justice. This book equips readers with a critical understanding of the complexities and contradictions at the heart of social media’s relationship with society.
Zeina
New edition of classic novel about motherhood and resilience, set against the backdrop of revolution in Egypt, by the leading Arab feminist writer
