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Customer Relationship Management
With the aim of developing a successful CRM program this book begins with defining CRM and describing the elements of total customer experience, focusing on the front-end organizations that directly touch the customer. The book further discusses dynamics in CRM in services, business market, human resource and rural market. It also discusses the technology aspects of CRM like data mining, technological tools and most importantly social CRM.The book can serve as a guide for deploying CRM in an organization stating the critical success factors.KEY FEATURES• Basic concepts of CRM and environmental changes that lead to CRM adoption• Technological advancements that have served as catalyst for ...
The Promise of Love
Is loving with all your heart and soul enough? How far would you go to keep the promise of love alive? Love stories never die. Love lives forever. Some love stories have a very beautiful end. Some remains incomplete, yet they stay forever young and beautiful. The Promise of Love: Kept Alive is one of those stories that are beautiful but could not find a perfect end. It is an immature, young, and sensitive love story of two teenagers, Kavya and Mishti. They both found each other in a coaching institute and fell in love. They both were bound by the destiny to fall in love, but it lead them to a road where they had take sturdy decisions and had to act mature than their ages. It is a breathtakin...
Progress in Clinical Biochemistry
A total of 1150 participants from forty-two countries worldwide attended the above mentioned congress. The congress was organized to provide a wide-ranging scientific program of plenary lectures, symposia, and workshops to review the rapid development in the diverse fields of clinical biochemistry as presented by eminent invited speakers from around the world. A number of important poster presentations were displayed during the congress, showing future trends in clinical biochemistry. Tremendous progress has been made in clinical biochemistry over the past decade because of the application of new information and the development of new technologies. As a result, clinical biochemistsry now involves many disciplines ranging from basic to applied science, from research to practice and education, from technical methodology to clinical medicine, and from health care to diagnosis and treatment of diseases. Almost all the papers presented during the congress appear in this volume as full manuscripts, and it is hoped that this book will be a milestone in the development of clinical biochemistry internationally.
Advances in Intelligent Computing and Communication
The book presents high-quality research papers presented at 4th International Conference on Intelligent Computing and Advances in Communication (ICAC 2021) organized by Siksha ‘O’ Anusandhan, Deemed to be University, Bhubaneswar, Odisha, India, in November 2021. This book brings out the new advances and research results in the fields of theoretical, experimental, and applied signal and image processing, soft computing, networking, and antenna research. Moreover, it provides a comprehensive and systematic reference on the range of alternative conversion processes and technologies.
Memoir
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Ethnic Conflicts, Civil War and Cost of Conflict
Includes some of the selected papers presented by scholars in a European Peace Science Network Meeting held in Amsterdam, The Netherlands. This title covers the conflicts in Maoist India, South America, and Sub-Saharan Africa.
Unconventional Warfare in South Asia
India is the world's tenth largest economy and possesses the world's fourth largest military. The subcontinent houses about one-fifth of the world's population and its inhabitants are divided into various tribes, clans and ethnic groups following four great religions: Buddhism, Christianity, Hinduism, and Islam. Framing the debate using case studies from across the region as well as China, Afghanistan and Burma and using a wealth of primary and secondary sources this incisive volume takes a closer look at the organization and doctrines of the 'shadow armies' and the government forces which fight the former. Arranged in a thematic manner, each chapter critically asks; Why stateless marginal groups rebel? How do states attempt to suppress them? What are the consequences in the aftermath of the conflict especially in relation to conflict resolution and peace building? Unconventional Warfare in South Asia is a welcomed addition to the growing field of interest on civil wars and insurgencies in South Asia. An indispensable read which will allow us to better understand whether South Asia is witnessing a 'New War' and whether the twenty-first century belongs to the insurgents.
Information Processing in Medical Imaging
The nineteenth biennial International Conference on Information Processing in Medical Imaging (IPMI) was held July 11–15, 2005 in Glenwood Springs, CO, USA on the Spring Valley campus of the Colorado Mountain College. Following the successful meeting in beautiful Ambleside in England, this year’s conference addressed important recent developments in a broad range of topics related to the acquisition, analysis and application of biomedical images. Interest in IPMI has been steadily growing over the last decade. This is p- tially due to the increased number of researchers entering the ?eld of medical imagingasaresultoftheWhitakerFoundationandtherecentlyformedNational Institute of Biomedica...
