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The Virtual Public Servant
With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services. It breaks out of dis...
Interpreting Hashtag Politics
Why do policy actors create branded policy ideas like Big Society and does launching them on Twitter extend or curtail their life? This book reveals how policy analysis can adapt in an increasingly mediatised to offer interpretive insights into the life and death of policy ideas in an era of hashtag politics.
Hybrid Governance in European Cities
This wide-ranging study of three European cities shows how hybrid forms of governance emerge from the tensions between new ideas and past legacies, and existing institutional arrangements and powerful decision makers. Using detailed studies of migration and neighborhood policy, as well as a novel Q methodology analysis of public administrators.
Rethinking Public-Private Partnerships
The global financial crisis hit the world in a remarkable way in late 2008. Many governments and private sector organizations, who had considered Public-Private Partnerships (PPPs) to be their future, were forced to rethink their strategy in the wake of the crisis, as a lot of the available private funding upon which PPPs relied, was suddenly no longer available to the same extent. At the same time, governments and international organizations, like the European Union, were striving to make closer partnerships between the public sector and the private sector economy a hallmark for future policy initiatives. This book examines PPPs in the context of turbulent times following the global financi...
Evaluating Outcomes in Health and Social Care
Recent years have seen a shift in health care and social work that has moved collaborative work to the center of everyday practice. But has that change led to better outcomes for the people who use these social services? Evaluating Outcomes in Health and Social Care takes up that question--as well as the crucial underlying question of how best to measure those outcomes. This new edition brings the book fully up to date with the latest research findings and offers more tools, frameworks, and international examples of best practices to aid practitioners as they evaluate partnerships.
Moving Beyond Barriers
This book identifies, analyses and compares a variety of possible ‘barriers’ to the exercise of European citizenship and discusses ways to move beyond these barriers. It contributes in a multi-disciplinary way to a highly topical issue and offers new perspectives on EU citizenship in the sense that it critically analyses concepts of citizenship, the way EU citizenship is politically, legally and socially institutionalized, and elaborates alternatives to the current paths of realizing EU citizenship.
Essentials of Public Service, Second Edition
Essentials of Public Service is the most accessible, student-friendly introductory Public Administration text on the market. The book prepares students for careers in today’s public service, whether in government or nonprofits. Each chapter teaches the public service context, essential public service skills, and what it takes to do the job, whether managing or providing direct service.
Institutional Crisis in 21st Century Britain
In 21st century Britain, a 'perfect storm' seems to have engulfed many of its institutions. This book is the first wholesale consideration of the crisis of legitimacy that has taken root in Britain's key institutions and explores the crisis across them to determine if a set of shared underlying pathologies exist to create this collective crisis.
Digital Shutdowns and Social Media
This book offers a spatial insights on the social mediasphere in the context of digital shutdowns and reflects the dimensions of political economy and of social media in general. Internet shutdowns have been found to be more prevalent in developing countries than in developed countries, with India leading in Internet shutdowns in the world. Internet shutdowns have occurred in India for several reasons, mainly to hinder the spreading of information through social media – this is discussed in detail along with political motives behind this and how this can conflict with government policies, such as the flagship program “Digital India” which is ostensibly meant to improve the infrastructu...
Personalization: Oxford Bibliographies Online Research Guide
This ebook is a selective guide designed to help scholars and students of social work find reliable sources of information by directing them to the best available scholarly materials in whatever form or format they appear from books, chapters, and journal articles to online archives, electronic data sets, and blogs. Written by a leading international authority on the subject, the ebook provides bibliographic information supported by direct recommendations about which sources to consult and editorial commentary to make it clear how the cited sources are interrelated related. A reader will discover, for instance, the most reliable introductions and overviews to the topic, and the most importan...
