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Research Universities and Academic Renaissance in the Global South
The Global South's reliance on Western knowledge and its derivatives perpetuates colonial domination of the South. This book examines the challenges facing research in the universities of developing nations and provides a framework for nurturing research-oriented flagship universities that can build a robust knowledge edifice, solve local problems, and establish self-reliance and national pride.
Strategic Marketing Management in Asia
With a view to continue the current growth momentum, excel in all phases of business, and create future leadership in Asia and across the globe, there is a felt need to develop a deep understanding of the Asian business environment, and how to create effective marketing strategies that will help growing their businesses.
Democracy in Bangladesh
Contributed papers presented at the conferences organized by Bangladesh Development Initiative along with Democracy and Development in Bangladesh Forum and The Ash Institute for Democratic Governance & Innovation, held at John F. Kennedy School of Government at Harvard University.
Human Development and Interaction in the Age of Ubiquitous Technology
The human condition is affected by numerous factors in modern society. In modern times, technology is so integrated into culture that it has become necessary to perform even daily functions. Human Development and Interaction in the Age of Ubiquitous Technology is an authoritative reference source for the latest scholarly research on the widespread integration of technological innovations around the globe and examines how human-computer interaction affects various aspects of people’s lives. Featuring emergent research from theoretical perspectives and case studies, this book is ideally designed for professionals, students, practitioners, and academicians.
Knowledge and Knowing in Library and Information Science
This landmark work traces the heritage of thought, from the beginnings of modern science in the seventeenth century, until today, that has influenced the profession of library and information science.
A Complaint Is a Gift
The title of this book can be a little misleading because ostensibly this is just a book about how to deal with complaints. And while complaints are talked about on just about every single page, this book is really about a much more important and broader topic: delivering great service. Everyone knows that great service is important, yet very fe...
Emotional Value
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Surviving the Future
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. - Complex and fragmented subject matter is synthesized into clear and logical presentation - Focuses on current research and best practices - International in scope
Managing Gender Diversity in Asia
Managing Gender Diversity in Asia is as timely as it is important. Mustafa F. Özbilgin and Jawad Syed raise the set of issues that all of us, managers and scholars, need to ponder and address if we are to have a 21st century defined by equity. Nancy J. Adler, McGill University, Canada This timely Companion examines the unique codes and processes of managing gender diversity, equality and inclusion in Asia. Managing Gender Diversity in Asia covers the whole geography of Asia through chapters authored by eminent scholars in the field and thus provides an authoritative tool for a critical and evidence based understanding of gender diversity management in Asia. The distinctive nature of Asian institutional structures, approaches and processes are examined in order to account for variations in representation and inclusion at work for women and men. This comprehensive Companion will make ideal reading for researchers, postgraduate students and practitioners who wish to understand the methodological and thematic idiosyncrasies of researching gender diversity management in organisational settings.
INTERNATIONAL MARKETING
This well-established book, now in its third edition, continues to provide up-to-date information and data on International Marketing with emphasis on the Indian context. Retaining all the strengths of the previous editions, the new edition includes two new chapters on International Business Risks and International Marketing Strategies to meet the curriculum requirements. Besides, all the case studies have been updated to reflect the changing scenario of international marketing. Primarily intended for postgraduate students of management, the book would also greatly benefit managers attending various management programmes.
