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Assertiveness
Terry Gillen offers advice on assertiveness which will help you feel naturally confident, enjoy the respect of others and easily establish productive working relationships, even with 'awkward' people.
Winning New Business in Construction
Annotation Terry Gillen's practical guide explains everything managers need to know about finding and winning new business, both from existing and new customers. The author shows them how to improve their skills in the areas of selling, negotiating, writing proposals, making presentations in support of a tender, working with business partners and providing the kind of service that will enable them to keep customers once they have won them.
The Disciplinary Interview
The Disciplinary Interview will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including: - understanding the legal implications - investigating the facts - presenting the management case - probing the employee's case - diffusing conflict through skilful listening and questioning - distinguishing between conduct and competence - weighing up the alternatives - dismissing or dropping the case; disciplining and improving performance through counselling and training.
Getting a Better Job
A companion for all job seekers, containing tips and practical help. It discusses how to make persuasive applications and develop a polished interview technique. Topics addressed include: finding your unique selling point; writing a compelling CV and covering letter; researching your targets and building up useful contacts; ensuring an interview (even if there's no vacancy); and taking discreet advantage of the interviewer to present yourself in the best possible light.
Motivating People
A guide to motivating people, including advice on: becoming a better leader and co-ordinating winning teams; identifying, setting and communicating achievable targets; empowering others through simple job improvement techniques; encouraging self-development, defining training needs and providing helpful assessment; and ensuring pay and workplace conditions make a positive contribution to satisfaction and commitment.
Introducing NLP
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Effective Learning
This management text on learning covers: recognising the importance of achieved learning; understanding the learning process - the learning cycle and learning styles preferences; taking the best advantage of learning opportunities; creating and implementing a Personal Development Plan; and encouraging and managing a learning culture.
Transforming Your Workplace
Workplaces need to be dynamic and exciting to reflect the challenge and pace of modern business. This book provides practical guidance on making a difference by: using new design solutions and workspace models to enhance the way you work; making simple changes; incorporating the senses; and planning the project to suit your needs and your budget.
Working in Teams
One in a series of guides offering expert advice for managers, this book looks at the subject of teamworking from the inside. It shows how to make a more positive and effective contribution to ensure teams work together and achieve together.
