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The revised and updated new edition of the comprehensive guide to crisis communication research and practice The Handbook of Crisis Communication provides students, researchers, and practitioners with a timely and authoritative overview of the dynamic field. Contributions by an international team of 50 leading scholars and practitioners demonstrate various methodological approaches, examine how crisis communication is applied in a range of specific contexts, discuss the role of culture and technology in crisis communication, and present original research of relevance to the development and evaluation of crisis communication theory. Now in its second edition, the Handbook covers the latest ad...
This handbook provides a comprehensive review of communication around rising global environmental challenges and public action to manage them now and into the future. Bringing together theoretical, methodological, and practical chapters, this book presents a unique opportunity for environmental communication scholars to critically reflect on the past, examine present trends, and start envisioning exciting new methodologies, theories, and areas of research. Chapters feature authors from a wide range of countries to critically review the genesis and evolution of environmental communication research and thus analyze current issues in the field from a truly international perspective, incorporati...
Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.
By understanding the ontogenesis of NGOs as civil society organizations from a historical-anthropological, communicational, sociological, economical and managerial perspective, Evandro Oliveira outlines the Instigatory Theory of NGO Communication (ITNC). This proposes the ontological principles, an applied conceptual model and a cybernetic operational model for understanding and managing communication at NGOs. Those models were tested using a mixed-method research design.
We are all exposed to meteorological and climate risks that impact our daily lives to some degree. The purpose of this book is to convey the role of communications in risk management. It deals with risk communication concepts, the actual practice of communications, communicating in a digital environment, and the overall repercussions.
The Covid‑19 pandemic was global in its spread and reach, as well as in its medical, social and economic effects. In many respects, the global effort to “flatten the curve” produced a flattening of experience around the world and a striking coincidence of similar experiences in countries the world over. The identity, simultaneity and uniformity of experience were also manifest in common concerns at the intersection of law and religion in many nations around the world, including Africa. The lockdowns and closure of religious worship centres – churches, mosques and religious organisations of all sorts – raised questions of freedom of religion and the related concern for freedom of as...
This book explores the various forms of knowledge selection and mediation concerning communication in organizations, particularly focusing on professional communication training courses. The work is based on a corpus study of training catalogues, an interview survey of trainers, as well as ethnographic observations of professional communication training courses. Mediation and Hierarchy of Knowledge on Communication analyzes how the pursuit of certainty contributes to favoring certain types of 'learned' knowledge over others. This analysis reveals that the theoretical frameworks employed in vocational training for communicators predominantly rely on experimental reasoning and explanatory models, drawing upon insights from psychosocial experiments, neuroscience and management science. This quest for certainty has positioned the life sciences as the benchmark for scientific validity, resulting in a form of biologization of communication that this book aims to deconstruct.
This handbook brings together multidisciplinary and internationally diverse contributors to provide an overview of theory, research, and practice in the nonprofit and nongovernmental organization (NGO) communication field. It is structured in four main parts: the first introduces metatheoretical and multidisciplinary approaches to the nonprofit sector; the second offers distinctive structural approaches to communication and their models of reputation, marketing, and communication management; the third focuses on nonprofit organizations’ strategic communications, strategies, and discourses; and the fourth assembles campaigns and case studies of different areas of practice, causes, and geographies. The handbook is essential reading for scholars, educators, and advanced students in nonprofit and NGO communication within public relations and strategic communication, organizational communication, sociology, management, economics, marketing, and political science, as well as a useful reference for leaders and communication professionals in the nonprofit sector.