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User Acceptance of Mobile Notifications
This book presents an alternative approach to studying smartphone-app user notifications. It starts with insights into user acceptance of mobile notifications in order to provide tools to support users in managing these. It extends previous research by investigating factors that influence users’ perception of notifications and proposes tools addressing the shortcomings of current systems. It presents a technical framework and testbed as an approach for evaluating the usage of mobile applications and notifications, and then discusses a series of studies based on this framework that investigate factors influencing users’ perceptions of mobile notifications. Lastly, a set of design guidelines for the usage of mobile notifications is derived that can be employed to support users in handling notifications on smartphones.
Quality of Experience
This pioneering book develops definitions and concepts related to Quality of Experience in the context of multimedia- and telecommunications-related applications, systems and services and applies these to various fields of communication and media technologies. The editors bring together numerous key-protagonists of the new discipline “Quality of Experience” and combine the state-of-the-art knowledge in one single volume.
Quantifying Quality Aspects of Multimodal Interactive Systems
This book systematically addresses the quantification of quality aspects of multimodal interactive systems. The conceptual structure is based on a schematic view on human-computer interaction where the user interacts with the system and perceives it via input and output interfaces. Thus, aspects of multimodal interaction are analyzed first, followed by a discussion of the evaluation of output and input and concluding with a view on the evaluation of a complete system.
The Role of Psychological Reactance in Human–Computer Interaction
This book provides an in-depth investigation on the psychological phenomenon "reactance“ in the context of Human-Computer Interaction (HCI). The author argues that the complexity and autonomy of modern technology can sometimes be overwhelming and can then be perceived as a threat to freedom by its users, thereby diminishing acceptance. The book investigates if and how this is the case and provides strategies to regain the lost acceptance. Topics include relevance of reactance on HCI, triggers for reactance, consequences of reactance, measurement of reactance, and countermeasures to reactance.
Influencing Factors in Speech Quality Assessment using Crowdsourcing
This book evaluates the impact of relevant factors affecting the results of speech quality assessment studies carried out in crowdsourcing. The author describes how these factors relate to the test structure, the effect of environmental background noise, and the influence of language differences. He details multiple user-centered studies that have been conducted to derive guidelines for reliable collection of speech quality scores in crowdsourcing. Specifically, different questions are addressed such as the optimal number of speech samples to include in a listening task, the influence of the environmental background noise in the speech quality ratings, as well as methods for classifying background noise from web audio recordings, or the impact of language proficiency in the user perception of speech quality. Ultimately, the results of these studies contributed to the definition of the ITU-T Recommendation P.808 that defines the guidelines to conduct speech quality studies in crowdsourcing.
Multidimensional Analysis of Conversational Telephone Speech
This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech. For this, a conversation is separated into three individual conversational phases (listening, speaking, and interaction), and for each phase corresponding perceptual dimensions are identified. A new analytic test method allows gathering dimension ratings from non-expert test subjects in a direct way. The identification of the perceptual dimensions and the new test method are validated in two sophisticated conversational experiments. The dimension scores gathered with the new test method are used to determine the quality of each conversational phase, and the qualities of the three phases, in turn, are combined for overall conversational quality modeling. The conducted fundamental research forms the basis for the development of a preliminary new instrumental diagnostic conversational quality model. This multidimensional analysis of conversational telephone speech is a major landmark towards deeply analyzing conversational speech quality for diagnosis and optimization of telecommunication systems.
Research and Design Innovations for Mobile User Experience
Mobile devices allow users to remain connected with each other anytime and anywhere, but flaws and limitations in the design of mobile interfaces have often constituted frustrating obstacles to usability. Research and Design Innovations for Mobile User Experience offers innovative design solutions for mobile human-computer interfaces, addressing both challenges and opportunities in the field to pragmatically improve the accessibility of mobile technologies. Through cutting-edge empirical studies and investigative cases, this reference book will enable designers, developers, managers, and experts of mobile computer interfaces with the most up-to-date tools and techniques for providing their users with an outstanding mobile experience.
Natural Language Dialog Systems and Intelligent Assistants
This book covers state-of-the-art topics on the practical implementation of Spoken Dialog Systems and intelligent assistants in everyday applications. It presents scientific achievements in language processing that result in the development of successful applications and addresses general issues regarding the advances in Spoken Dialog Systems with applications in robotics, knowledge access and communication. Emphasis is placed on the following topics: speaker/language recognition, user modeling / simulation, evaluation of dialog system, multi-modality / emotion recognition from speech, speech data mining, language resource and databases, machine learning for spoken dialog systems and educational and healthcare applications.
Quality of Synthetic Speech
This book reviews research towards perceptual quality dimensions of synthetic speech, compares these findings with the state of the art, and derives a set of five universal perceptual quality dimensions for TTS signals. They are: (i) naturalness of voice, (ii) prosodic quality, (iii) fluency and intelligibility, (iv) absence of disturbances, and (v) calmness. Moreover, a test protocol for the efficient indentification of those dimensions in a listening test is introduced. Furthermore, several factors influencing these dimensions are examined. In addition, different techniques for the instrumental quality assessment of TTS signals are introduced, reviewed and tested. Finally, the requirements for the integration of an instrumental quality measure into a concatenative TTS system are examined.
Perceived Privacy in Location-Based Mobile System
This work aims at understanding behavior around location information, including why users share such information, why they protect the data, and what kind of other factors influence the decision to behave in a certain way. This book explores privacy in the context of location data, and answers questions such as what are the privacy related behaviors in this context, and what are the factors influencing such behaviors. The book gives an overview to what privacy means for users in terms of understandings, attitudes and valuations. This book discusses reasons for why research around this topic is challenging, and presents various methods for diving into the topic through empirical studies. The work is relevant for professionals, researchers, and users of technology.
