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Practical and innovative, this book will assist students in developing their skills in effective, influential business communication. It is replete with research-based examples, tips and exercises and covers topics such as: customizing messages to different audiences; dealing with angry employers and customers; managing speech anxiety and stage fright; increasing credibility; and creating high-impact presentations.
The Professional Communications Toolkit presents a compelling vision of communication that offers little known and amazingly effective techniques for the novice speaker and stage-savvy pro alike. Author D. Joel Whalen provides practical, research-based tools that apply perfectly to all professional communication, whether it's one-on-one conversations, speaking at small staff meetings, or delivering a keynote address to a ballroom full of people.
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The Professional Communications Toolkit presents a compelling new vision of communication that offers little-known and amazingly effective techniques for the novice speaker and stage-savvy pro. Author D. Joel Whalen provides practical, research-based tools that apply to all professional communication, including engaging in one-on-one conversations, speaking at small staff meetings, and delivering a keynote address to a ballroom full of people. Key Features • Provides a dynamic modern approach: Includes a vivid conceptualization of the exact nature of business communication-what it is and how to do it well in the 21st Century. • Avoids academic tone and jargon: Written to be accessible an...
"Brad Ricca’s Olive MacLeod is my favorite sort of woman from history—bold and unconventional, utterly unsinkable—and her story is so full of adventure and acts of courage, it’s hard to believe she actually lived. And yet she did! Brad Ricca has found a heroine for the ages, and written her tale with a winning combination of accuracy and imagination." — Paula McLain, author of Love and Ruin and The Paris Wife From the Edgar-nominated author of the bestselling Mrs. Sherlock Holmes comes the true story of a woman's quest to Africa in the 1900s to find her missing fiancé, and the adventure that ensues. In 1910, Olive MacLeod, a thirty-year-old, redheaded Scottish aristocrat, received...
The definitive manual of pediatric medicine - completely updated with 75 new chapters and e-book access.
A gripping Quick Read from the master of the race against time thriller. Have you ever been in the wrong place at the wrong time? You are hiking in the Scottish highlands with three friends when you come across a girl. She is half-naked, has been badly beaten, and she can’t speak English. She is clearly running away from someone. Do you stop to help her? Even if it means putting your friends’ lives – and your own - in terrible danger?
England, 1777 After fighting a duel, Will, Viscount Wingrave, is forced to marry. His bride wants a husband who will love and respect her, not a womaniser and a gambler. They meet at the altar. Their new home conceals dangerous secrets that threaten them and the nation. Can they overcome the forces against them and forge a happy life together?
The nineteenth book in the Kay Scarpetta series, from No. 1 bestselling author Patricia Cornwell. 'America's most chilling writer of crime fiction' The Times Kay Scarpetta has arranged to meet an inmate at the high-security Georgia Prison for Women. The prisoner is a convicted sex offender and the mother of a vicious and diabolically brilliant killer. Against advice, Scarpetta is determined to hear this woman out - she believes she may hold some answers to the murder of her former deputy. But soon she finds connections to a string of grisly killings. As she learns more, Scarpetta is compelled to conclude that this is only the beginning of a terrifying terrain of conspiracy on an international scale. And she is the only one who can stop it . . . Praise for the groundbreaking series: 'One of the best crime writers writing today' Guardian 'Devilishly clever' Sunday Times 'The top gun in this field' Daily Telegraph 'Forget the pretenders. Cornwell reigns' Mirror 'The Agatha Christie of the DNA age' Express