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New Philosophies of Labour
This volume addresses the long-standing neglect of the category of labour in critical social theory and it presents a powerful case for a new paradigm based on the anthropological significance of work and its role in shaping social bonds.
Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Hard Work in New Jobs
This book investigates hard work and new and expanding jobs in Europe. The interrelationship between the labour market and welfare regimes, and quality of work and life is played out at many levels: the institutional; the organizational level of the company and its customers or clients; and the level of everyday life at the workplace and beyond it.
The Deconstruction of Employment as a Political Question
The wide-ranging European perspectives brought together in this volume aim to analyse, by means of an interdisciplinary approach, the numerous implications of a massive shift in the conception of ‘work’ and the category of ‘worker’. Changes in the production models, economic downturn and increasing digitalisation have triggered a breakdown in the terms and assumptions that previously defined and shaped the notion of employment. This has made it more difficult to discuss, and problematise, issues like vulnerability in employment in such terms as unfairness, inequality and inadequate protection. Taking the ‘deconstruction of employment’ as a central idea for theorising the phenomenon of work today, this volume explores the emergence of new semantic fields and territories for understanding and regulating employment. These new linguistic categories have implications beyond language alone: they reformulate the very concept of waged employment (including those aspects previously considered intrinsic to the meaning of work and of being ‘a worker’), along with other closely associated categories such as unemployment, self-employment, and inactivity.
Smiling Down the Line
Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded. Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries.
Rethinking Transnational Men
The world is becoming more transnational. This edited collection examines how the immense transnational changes in the contemporary world are being produced by and are affecting different men and masculinities. It seeks to shift debates on men, masculinities and gender relations from the strictly local and national context to much greater concern with the transnational and global. Established and rising scholars from Asia, Australia, Europe and North America explore subjects including economies and business corporations; sexualities and the sex trade; information and communication technologies and cyberspace; migration; war, the military and militarism; politics; nationalism; and symbolism and image-making.
South Asian Technospaces
This book provides perspectives on how South Asian - often, more specifically, Indian - diasporas inhabit techno-mediated environments through their economic and socio-cultural activities. The themes examined include religion, caste, language, and gender in online communities and call centers, and the roles of these factors in the global economy, Bollywood online and offline, digital music, websites for arranging marriages, and so on. The book attempts to map «South Asia» in relation to global technospaces produced through and as a consequence of economic globalization efforts.
Rethinking Misbehavior and Resistance in Organizations
This volume challenges understandings of organizational misbehavior looking beyond traditional conceptions of the nexus between misbehavior and resistance in the workplace. The volume includes a contribution from Stephen Ackroyd and adds to the emerging body of evidence that disturbs assumptions of consensus and conformity in organizations.
Perspectives on Neoliberalism, Labour and Globalization in India
This book employs a variety of perspectives such as Institutional, Social Democratic, Marxist, Gender and Informal, Biblical and Dalit, to critically examine the impact of neo-liberal globalisation on both formal and informal sectors of the labour market and the industrial relations system. The narratives not only interrogate current institutions and paradigms, but also outline future developments.
