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Disintegrating Democracy at Work
The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disintegrating Democracy at Work, Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions, which are necessary to give workers a voice in the decisions that affect the design of their jobs and the distribution of productivity gains. Doellgast’s conclusions are based on a comparative study of the changes that occurred in the organization of call...
The Deconstruction of Employment as a Political Question
The wide-ranging European perspectives brought together in this volume aim to analyse, by means of an interdisciplinary approach, the numerous implications of a massive shift in the conception of ‘work’ and the category of ‘worker’. Changes in the production models, economic downturn and increasing digitalisation have triggered a breakdown in the terms and assumptions that previously defined and shaped the notion of employment. This has made it more difficult to discuss, and problematise, issues like vulnerability in employment in such terms as unfairness, inequality and inadequate protection. Taking the ‘deconstruction of employment’ as a central idea for theorising the phenomenon of work today, this volume explores the emergence of new semantic fields and territories for understanding and regulating employment. These new linguistic categories have implications beyond language alone: they reformulate the very concept of waged employment (including those aspects previously considered intrinsic to the meaning of work and of being ‘a worker’), along with other closely associated categories such as unemployment, self-employment, and inactivity.
New Philosophies of Labour
This volume addresses the long-standing neglect of the category of labour in critical social theory and it presents a powerful case for a new paradigm based on the anthropological significance of work and its role in shaping social bonds.
Exit, Voice, and Solidarity
Downsizing, outsourcing, and intensifying performance management have become common features of corporate restructuring. They have also helped to drive up job insecurity and inequality. Under what conditions do companies take alternative approaches to restructuring that balance market demands for profits with social demands for high quality jobs? In Exit, Voice, and Solidarity, Doellgast compares strategies to reorganize service jobs in the US and European telecommunications industries. Market liberalization and shareholder pressure pushed employers to adopt often draconian cost cutting measures, while labor unions pushed back with creative collective bargaining and organizing campaigns. The...
Capitalism and Labor
"Social theory has largely abandoned a focus on labor and with it its empirical foundation, while the sociology of work has neglected the production of theory more generally. It is for precisely this reason that Capitalism and labor has become a standard work on this subject. Labor and employment relations have become both increasingly diverse as well as less secure while, at the same time, labor and distributional struggles are being waged ever more fiercely. Adequately grasping these changes requires innovative impulses emerging from the analysis of capitalism, just as the sociology of work has a lot to contribute to the former. In this translated and updated edition the authors discuss current theoretical approachers in an attempt to once again conceive capitalism and labor together"--Back cover.
Phone Clones
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a resu...
Low-Wage Work in the Wealthy World
As global flows of goods, capital, information, and people accelerate competitive pressure on businesses throughout the industrialized world, firms have responded by reorganizing work in a variety of efforts to improve efficiency and cut costs. In the United States, where minimum wages are low, unions are weak, and immigrants are numerous, this has often lead to declining wages, increased job insecurity, and deteriorating working conditions for workers with little bargaining power in the lower tiers of the labor market. Low-Wage Work in the Wealthy World builds on an earlier Russell Sage Foundation study (Low-Wage America) to compare the plight of low-wage workers in the United States to fiv...
Beyond Marx
Capitalism has proven much more resilient than Marx anticipated, and the working class has, until now, hardly lived up to his hopes. The Marxian concept of class rests on exclusion. Only the ‘pure’ doubly-free wage-workers are able to create value; from a strategic perspective, all other parts of the world’s working populations are secondary. But global labour history suggests, that slaves and other unfree workers are an essential component of the capitalist economy. What might a critique of the political economy of labour look like that critically reviews the experiences of the past five hundred years while moving beyond Eurocentrism? In this volume twenty-two authors offer their thoughts on this question, both from a historical and theoretical perspective. Contributors include: Riccardo Bellofiore, Sergio Bologna, C. George Caffentzis, Silvia Federici, Niklas Frykman, Ferruccio Gambino, Detlef Hartmann, Max Henninger, Thomas Kuczynski, Marcel van der Linden, Peter Linebaugh, Ahlrich Meyer, Maria Mies, Jean-Louis Prat, Marcus Rediker, Karl Heinz Roth, Devi Sacchetto, Subir Sinha, Massimiliano Tomba, Carlo Vercellone, Peter Way, Steve Wright.
Linguistic Ethnography of a Multilingual Call Center
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Handbuch Methoden der Organisationsforschung
Das Handbuch verschafft einen umfassenden Überblick über die quantitativen und qualitativen Methoden der Organisationsforschung. Die übergreifende Struktur, die durchgängige Herangehensweise und der hohe Praxisbezug versetzen Wissenschaftler, Studierende und insbesondere Praktiker in die Lage, das Methodeninstrumentarium der Organisationsforschung gezielt für eigene Zwecke zu nutzen.
