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Service Design and Service Thinking in Healthcare and Hospital Management
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover vari...
The War Against Women
Recent decades of neoliberal rule have seen authoritarian turns in many governments, and these decades have also been marked by increasing violence against women. The systematic killing of women in Ciudad Juárez, Mexico, has given way to a violent surge that is worldwide in its scope, concentrated in places where the state’s traditional, sovereign functions have broken down. Femicide is no longer just an intimate event: it has become anonymous and systematic, a crime of power. An intensified form of capitalism, the product of a colonial modernity that is still with us, now fuels new wars on women, which destroy society while targeting women’s bodies. Understanding this new, violent turn within patriarchy—which Rita Segato considers the primal form of human domination—means moving patriarchy from the margins to the center of our social analysis. According to Segato, it is only by revitalizing community and repoliticizing domestic space that we can redirect history towards a different destiny. At stake is nothing less than the future of humanity.
The Complete Studio Guitarist
This book teaches the essentials of being a great session guitarist and also shows how to set up and use a home recording studio. Be prepared when you get that call for a session gig---know what to bring to the studio and what will be expected of you when you get there. Plus, learn to fill the bill from your very own customized home studio. This book is a must-read for any guitarist serious about doing studio work. 96 pages.
Beyond Recognition
This thesis addresses the need to balance the use of facial recognition systems with the need to protect personal privacy in machine learning and biometric identification. As advances in deep learning accelerate their evolution, facial recognition systems enhance security capabilities, but also risk invading personal privacy. Our research identifies and addresses critical vulnerabilities inherent in facial recognition systems, and proposes innovative privacy-enhancing technologies that anonymize facial data while maintaining its utility for legitimate applications. Our investigation centers on the development of methodologies and frameworks that achieve k-anonymity in facial datasets; levera...
The Teaching Brain
“A significant contribution to understanding the interaction among teachers, students, the environment, and the content of learning” (Herbert Kohl, education advocate and author). What is at work in the mind of a five-year-old explaining the game of tag to a new friend? What is going on in the head of a thirty-five-year-old parent showing a first-grader how to button a coat? And what exactly is happening in the brain of a sixty-five-year-old professor discussing statistics with a room full of graduate students? While research about the nature and science of learning abounds, shockingly few insights into how and why humans teach have emerged—until now. Countering the dated yet widely he...
Challenges of Communication in a Context of Crisis
This book questions the political tools and the basis upon which the values of an informed and objective communication rest, and that nowadays encompass most of the ordinary situations encountered in institutions. What is the fate of the involuntary drifts of communication, such as disturbances, misunderstandings and troubles, in the use of decision-making tools, participatory mechanisms, and the establishment of contractual procedures or informed consent practices? How do they open a discordant and potentially critical gap in the protocols and assessment and categorization measures that govern these institutions? How can the virtues of these drifts, whether in the exercise of sociological research or of scientific discovery be revalued? Crisis situations seem implicitly or explicitly to involve communicative issues. The efforts of normative framing of communication and of information formatting are then numerous. However, as this book shows, one can question not only the effectiveness of these efforts, but also how the actors receive them and how they transform the actual modalities of their communication processes.
The value of life
Not everybody can find a meaning for life in the middle of a moment of unimaginable pain. But Roseli Tardelli did. In the death of her HIV-infected brother, Sérgio, she found a cause worth fighting for. But a glance at Agência AIDS suffices to see all the work that has been done to bring more rights of the HIV-infected and promote information about AIDS to the population. The path is tortuous, the hurdles are enormous and countless, but Roseli and her team of collaborators manage to channel such powerful energy that barriers are crossed nearly every day. With this publication, Senac São Paulo presents more than a story about a fight, it also brings up relevant discussions and information – through the glossary and the timeline – for the reader to reflect upon the journey of the disease in Brazil and in the world and, at the same time, it pays tribute to the people who fight for a more humane treatment of those infected with HIV.
Handbook of Research on Nascent Entrepreneurship and Creating New Ventures
Due to the 2008-2009 crisis, the United Nations 2030 agenda for sustainable development, and the COVID-19 pandemic, the role of entrepreneurship has become more critical in most economies. Moreover, emerging protectionist policies are further encouraging the emergence of new entrepreneurial projects, particularly to replace goods and services traditionally provided by other countries. Understanding current challenges and best practices in nascent entrepreneurship is integral for the successful launching of new ventures to support the revitalization of economies and achieve sustainability. The Handbook of Research on Nascent Entrepreneurship and Creating New Ventures is a crucial reference so...
Class Boundaries in Europe
Drawing inspiration from Pierre Bourdieu’s social space theory, this book provides an unprecedent overview of class relations, covering topics such as class polarisation, cultural reproduction, political orientations, and globalisation. The book applies Bourdieusian social space approach to show how class boundaries have been maintained or transformed in different European countries. Based on quantiative data, it proposes a renewal of the analysis of distances, divides, and relations of domination between social classes, documenting objective and symbolic boundaries that form the basis of individuals’ living and working conditions in 11 European countries. Focusing on transformations of wealth inequalities, education strategies, and European labour markets, the book examines the role of cultural, economic and social capital. It will be of interest to students and scholars across the social sciences, in particular to those studying social and wealth inequalities in a comparative perspective and Master's students in European studies.
