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The Hamster Revolution
Offers an easy-to-implement solution to a problem--e-mail and information overload--that plagues millions of people • Draws on the authors' extensive experience working with major corporate clients • Includes a real-world case study of how the principles in the book were implemented at Capital One Do you spend so much time dealing with e-mails--reading them, writing them, responding to them, responding to responses--that you feel like you're just going round and round and getting nowhere? Meet Harold, an HR director so overwhelmed by email he feels like a hamster on a wheel. Just in time, Harold meets a coach--a leading expert on email efficiency and etiquette with a simple system that h...
Legendary Service: The Key is to Care
Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. ...
The Hamster Revolution for Meetings
Are meetings taking over your life? You're not alone. Meet Iris, a sales director so overwhelmed by meetings that she feels like a hamster on a wheel—in fact, she's turned into one. Just in time, she meets a coach—a leading meeting efficiency expert—with a simple system that helps her regain her sanity and humanity. The coach's secret is a laser-like focus on the five biggest meeting pain points: 1. Meeting overload: Professionals waste twenty-four days a year in useless meetings. 2. Missing success ingredients: ninety percent of all professionals attend meetings that lack a clearly stated objective and agenda. 3. Virtual-meeting chaos: Disinterested participants + endless technical gl...
Brilliance by Design
Many subject matter experts are just that, subject matter experts--not experts in the art of teaching, facilitating, or designing. Thousands of authors, trainers, and speakers have great content, but they lack the skills required to convey their content in a way that inspires learners to unleash their brilliance and move the learning to practice.. They often spend 70% of their time on WHAT they are going to teach, and 30% of their time on HOW, when they should be spending 30% on WHAT, and 70% on HOW. Their instructional techniques often are at odds with their message of inclusivity, eagerness for people to learn, and hopes that their content will change lives and organizations. “Brilliance...
Brilliance by Design
“Learning,” Vicki Halsey writes, “is the gateway to optimal life experiences. Learning transforms people’s lives, and teaching, in any forum, is the art and science of bringing out the brilliance that drives those transformations.” Or it should be. But what often happens is that people who teach—in classrooms, meetings, workshops, coaching sessions, or any other setting where learning happens—don’t know how to transfer their great content to others effectively. They spend 70 percent of their time on what they are teaching and only 30 percent on how to teach it, when it should be the other way around. Halsey is here to reverse that equation, laying out a comprehensive instruct...
Gung Ho!
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in ...
Leading at a Higher Level
This volume contains sections on, setting your sights on the right target and vision, treating your customers right, treating your people right, and having the right kind of leadership.
Lead with LUV
Colleen Barrett began her career as an executive secretary, yet Southwest Airlines' founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." --
Starring Sally J. Freedman as Herself
Sally J. Freedman was ten when she made herself a movie star. She would have been happy to reach stardom in New Jersey, but in 1947 her older brother Douglas became ill, so the Freedman family traveled south to spend eight months in the sunshine of Florida. That’s where Sally met her friends Andrea, Barbara, Shelby, Peter, and Georgia Blue Eyes—and her unsuspecting enemy, Adolf Hitler. Dear Chief of Police: You don’t know me but I am a detective from New Jersey. I have uncovered a very interesting case down here. I have discovered that Adolf Hitler is alive and has come to Miami Beach to retire. He is pretending to be an old Jewish man... While she watches and waits, and keeps a growing file of letters under her bed, Sally’s Hitler will play an important—though not quite starring—role in one of her grandest movie spectaculars.
Not All Diamonds and Rosé
THE INSTANT #1 NEW YORK TIMES BESTSELLER! “I like to think of Not All Diamonds and Rosé as the ultimate reunion. I know readers will be surprised, entertained, and even shocked at what’s in store." —Andy Cohen Dave Quinn's Not All Diamonds and Rosé is the definitive oral history of the hit television franchise, from its unlikely start in the gated communities of Orange County to the pop culture behemoth it has become—spanning nine cities, hundreds of cast members, and millions of fans. What is it really like to be a housewife? We all want to know, but only the women we love to watch and the people who make the show have the whole story. Well, listen in close, because they’re abou...
