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Public Private Partnerships
The collection of papers brings out the complexities in PPP in terms of types, conceptualization, structure, institutions, and financing. It covers a broad sweep ranging from infrastructure to services and utilities; and from global to Indian states. The methodology is primarily empirical but the thrust is on conceptualization of PPP in its various forms and frameworks. PPP is still a practitioner's field but is growing in size and significance; and as a solution to failures of public system and the consequent privatization. It is a major attraction to policy makers and funding agencies given its middle-of-the-road approach. It is likely to gain currency, but it is important that we get deeper understandings of this form before we place more faith in this. The papers in this book, selected from a conference on PPP held at the Indian Institute of Management Bangalore in 2008, raise several important conceptual issues and seek to address some of them.
Essentials of Business Analytics
This comprehensive edited volume is the first of its kind, designed to serve as a textbook for long-duration business analytics programs. It can also be used as a guide to the field by practitioners. The book has contributions from experts in top universities and industry. The editors have taken extreme care to ensure continuity across the chapters. The material is organized into three parts: A) Tools, B) Models and C) Applications. In Part A, the tools used by business analysts are described in detail. In Part B, these tools are applied to construct models used to solve business problems. Part C contains detailed applications in various functional areas of business and several case studies....
Urban Infrastructure and Governance
The book contains a selection of papers on urban governance in its multiple perspectives. It has evolved from the presentations made at the Third International Conference on Public Policy and Management held in 2008.The topics are grouped into several themes: Urban Plan and Governance, Urban Governance through Partnership and Participation, and Financing Urban Infrastructure. With several examples from developing nations, the book dwells into the practical and managerial aspects of urban planning, partnerships, participation, financial mobilization and effective governance. One of the highlights of the book is that it looks at financial mobilization as a strategy for governance and how the financial system in itself can be an instrument of governance.
Global Cases on Hospitality Industry
Get a comprehensive research-based look at real life hospitality industry issues from leaders in the field Global Cases on Hospitality Industry is a comprehensive examination into hospitality issues around the world. This detailed look at the industry’s dynamics uses an international perspective that provides reader understanding by spanning several strategic and functional areas in management practices. Leading academics, trainers, and consultants from around the globe offer research-based perspectives on real life issues in this competitive industry. This important text extensively explores various aspects of the industry from both Asian and Western countries, providing important insight...
E-Governance in India
E-Governance has been one of the strategic sectors of reform in India since late 1990s under the rubric of ‘good governance’ agenda promoted by International Organizations. As India’s policy focus changed towards economic liberalization, deregulation and privatization proliferating domestic and foreign investment, ICT (Information Communication Technology) has been one of the leading areas for such heightened investment. Consequently, there has been a burgeoning interest in deploying ICT, in revamping the public service delivery and eventually the overall system of governance. This book analyses e-Governance in India and argues that such initiatives did not take place in isolation but ...
Technology In Government, 1/e
Contributed articles.
Customer Relationship Management of Automobile Industry
In this book author conducted his study in Western Maharashtra State, India. Fir the study purpose author collect information from Sales Representative, Sales Managers, Customers and Auto Dealers, are the samples for the study. Also Schedules are the instrument for data collection. Used Parameters under study are demographic, behavioral and psychographic of samples. Study revolves around concepts of Customer Relationship Management, Customer Satisfaction, Consumer Behavior, Relationship Marketing, and Market Segmentation. Data has processed by using MS-Excel and analyzed using SPSS Package. Descriptive analysis, inferential statistics and multivariate statistical tools brought in use.
Services Management in Asia Pacific
Part 1; Conceptual understanding of services management -- Part 2; Selected country perspectives -- Part 3; Industry case study -- Part 4; Trends and integration.
Research Bulletin
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