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The tenth edition of MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership. An underlying theme of this edition is Enterprise 2.0, meaning the use of social media in business. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today's complex business environments. This edition also stresses the role of technology and the dramatic rise and importance of social media and data driven decision making. Framed around the functional areas of management - Planning, Organizing, Staffing, Influencing, and Controlling -- the authors continue to emphasize the need for organizations and their people to be guided by effective leadership and continuous improvement. Each chapter includes a series of box inserts providing a deeper insight into specialized areas of management. Global Ap...
This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership
The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a customer first theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
Simple, clear, unambiguous, well-structured well-grounded and authoritative, this book covers the tools, techniques and strategies used by effective managers.
Contributors represent a diverse denominational cross section and include Dennis Williams, Gary Bredfelt, Gordon Coulter, Michael J. Anthony, James Estep, Jr., Jane Carr, Mark Henze, Mark Simpson, Michelle Anthony, Richard Leyda, and Tony Buchanaan.
The central theme of this sixth edition is meeting and exceeding customer expectations by integrating a "customer first" theme into each of the basic management concepts. This edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
There are few industry sectors in the world today with more potential than renewable and hydrogen energy. Clean, green and renewable energy technologies are receiving immense emphasis from investors, environmentalists, governments and major corporations. Today's high prices for crude oil, coal and natural gas will increase the demand for renewables of all types. A wide variety of technologies are being researched, developed and implemented on a global basis, from Stirling engines to wind power, from advanced nuclear plants to geothermal and fuel cells. Our analysis also includes tar sands (oil sands), oil shale, fuel cells, clean coal, distributed power, energy storage, biofuels and much more. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.