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Summary of Wayne McCulloch's The Seven Pillars of Customer Success
Please note: This is a companion version & not the original book. Sample Book Insights: #1 When you’re a single mother, your grandparents are your guardians. In customer success, we want our customer success team to be self-sufficient. We want them to be able to navigate to a better place when things go wrong, and they should be prepared to find their way home. In this chapter, we’re going to start talking about the customer success tools and language you can use to help you get yourself out of whatever situation you find yourself in. You’re going to learn how customer success is different from other roles in the company, and you’re going to find out what it takes to become a custome...
The Seven Pillars of Customer Success
As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
The Democracy Manifesto
The Democracy Manifesto is about how to recreate democracy by replacing elections with government that is truly of, by and for the people. Written in engaging and accessible dialogue form, the book argues that the only truly democratic system of government is one in which decision-makers are selected randomly (by sortition) from the population at large, operating much the way trial juries do today, but 100% online, enabling people to govern together even across great distances. Sortition has a storied history but what sets The Democracy Manifesto apart is its comprehensive account of how it can be implemented not only across all sectors and levels of government, but throughout society as wel...
State Crime and Resistance
This text recognizes that crimes of the state are far more serious and harmful than crimes committed by individuals, and considers how such crimes may be contested, prevented, challenged or stopped.
The Collaborative Constitution
Argues that protecting rights in a democracy is a collaborative constitutional enterprise between all three branches of government.
Maybe It'll Rain Tomorrow
Biographies of people living and working in the Australian outback.
Minds at Work
The only sustainable advantage in our hypercompetitive marketplace is the ability to learn and adapt faster than everyone else. Companies that cling to management practices of a bygone era continue to fade away. They desperately need managers who empower people to seek out learning at a moment’s notice. Minds at Work can help you be that manager. This book captures the role managers play in the knowledge economy—where uninhibited, on-demand learning inspires employees to achieve higher levels of performance. Authors David Grebow and Stephen J. Gill describe how managers can move from a traditional “command and control” position to become advocates of communication and collaboration. ...
Mystic
“Mysticism in Newburyport” is a seven-book series revealing ancient secrets from masters of all cultures along with modern-day breakthroughs by scientists and quantum physicists of our times. These tales began flowing after Peter’s powerful spiritual awakening in Newburyport, Massachusetts. Newburyport is a quaint little, historic seaport on the coast of Massachusetts heading toward New Hampshire. Peter had been sober in the 12-step recovery program for many years and had recovered from his alcoholism. Peter’s love of Nature had brought him to the Newburyport area. This area is rich with Nature’s treasures, Native American Heritage, and many tales from the tall cargo ships of olden...
Mysticism in Newburyport
MYSTICISM IN NEWBURYPORT is a seven-book series revealing ancient secrets from masters of all cultures along with modern-day breakthroughs by scientists and quantum physicists of our times. These tales began flowing after Peter’s powerful spiritual awakening in Newburyport, Massachusetts. Newburyport is a quaint little, historic seaport on the coast of Massachusetts heading towards New Hampshire. Peter had been sober in the 12-step recovery program for many years and had recovered from his alcoholism. Peter’s love of Nature had brought him to the Newburyport area. This area is rich with Nature’s treasures, Native American Heritage and many tales from the tall cargo ships of olden days....
