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Reforming the Public Sector
Many countries are still struggling to adapt to the broad and unexpected effects of modernization initiatives. As changes take shape, governments are challenged to explore new reforms. The public sector is now characterized by profound transformation across the globe, with ramifications that are yet to be interpreted. To convert this transformation into an ongoing state of improvement, policymakers and civil service leaders must learn to implement and evaluate change. This book is an important contribution to that end. Reforming the Public Sector presents comparative perspectives of government reform and innovation, discussing three decades of reform in public sector strategic management acr...
Managing Organizations to Sustain Passion for Public Service
New behavioural science knowledge about motivation in public service from a pioneer of the field.
Parties, Political Finance, and Governance in Africa
A major challenge for the advancement of democratic governance in Africa is the extraction of money by ruling parties from the state to fund their electoral campaigns and gain political advantage over opponents. Drawing upon in-depth case studies of Benin and Ghana, Rachel Sigman considers how, and with what consequences, party leaders control and access public funds to finance their political operations. Weaving together biographical data on government ministers, surveys of civil servants, elite interviews, and archival research, Sigman explains leaders' extraction strategies and connects these strategies to how politicians manage state personnel. In so doing, she challenges the perception of African states as uniformly weak and argues that effective government is possible even in contexts of widespread state politicization, corruption, and clientelism. Demonstrating the profound impact that extractive financing practices have on democratic institutions, Sigman illuminates and develops our understanding of “good governance” across the African continent.
Public Administration in Europe
This book considers the ways in which public administration (PA) has been studied in Europe over the last forty years, and examines in particular the contribution of EGPA, the European Group for Public Administration, both to the growth of a truly pan-European PA, and to the future of PA in Europe. The book provides a lively reflection on the state of the art of PA both over the past forty years and over the next forty years. It reflects on the consolidation and institutionalisation of EGPA as the European community for the study of PA in Europe, and demonstrates the need for such a regional group for PA in Europe, as well as for regional groups for the study of PA in other parts of the world. The book also demonstrates the functional, cultural and institutional reasons that underpin the significance of a regional group for researching and studying PA at an ‘intermediate level of governance’ between the national and the global levels. The book provides rich insights about the state of the art of PA in Europe from the leading public administration scholars.
Managing Social Issues
Western societies face complex social issues and a growing diversity of views on how these should be addressed. The traditional view focuses on government and public policy but neglects the initiatives that non-profit and private organizations and loca
Human Resource Management in the Public Sector
'An impressive collection of authoritative treatments of major current and ongoing topics in public sector human resource management, provided by both well-established experts and up-and-coming scholars who are becoming leaders in the field. A valuable resource for courses on the topic and an important reference for scholars and those seeking to maintain expert knowledge about it.' – Hal G. Rainey, The University of Georgia, US This insightful book presents current thinking and research evidence on the role of human resource management policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector. Internationally, public sector organ...
Handbook of Public Administration
The fundamentals of public administration, from the world's leading practitioners Handbook of Public Administration is the classic, comprehensive guide to the field, featuring original writings from the world's foremost public administration thought leaders and practitioners. Intended to help both public administration students and practitioners navigate administrative challenges, overcome obstacles, and improve effectiveness, this guide provides a complete overview of the entire field. The information is organized into seven parts representing key domains of knowledge and practice that are essential for effective public administration. These reflect changes in the state of modern public adm...
Designing Service Excellence
The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers’ experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technology in the automation of high-quality service. This research-driven book identifies service—...
Public Personnel Management
Public Personnel Management has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy for more than 30 years. Since the first edition published in 1991, the book has provided professors and students alike with an in-depth look at cutting-edge developments beyond standard textbook coverage, to cultivate a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and sometimes controversial concerns for public pers...
Beyond Impunity
This comprehensive, compelling, accessible and timely volume should be compulsory reading to academics, policy makers, social activists, and the general public in Malawi and elsewhere on the continent. The accounts the authors present of the pervasive dysfunctions of Malawi's troubled experiment with multiparty democracy since the mid-1990s, and the endlessly deferred dreams of development, are often dispiriting. Yet, their bleak diagnoses are often accompanied by ameliorative prescriptions that are simultaneously bold and pragmatic. The book exudes a sense of hope that the struggles for a better future will continue. In itself the book represents a testament to the possibilities of the country's democratic dispensation, the need to unflinchingly confront the country's debilitating political and socioeconomic pathologies. Such a text would have been unthinkable during the dictatorship of the founding president, Dr. Hastings Kamuzu Banda.
