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Recent Acquisitions
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Report from Engine Co. 82
From his bawdy and brave fellow firefighters to the hopeful, hateful, beautiful and beleaguered residents of the poverty-stricken district where he works, Dennis Smith tells the story of a brutalising yet rewarding profession.
Forthcoming Books
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Revenue Superstar!
Being a revenue manager in the hotel industry requires mastering complex systems, keeping abreast of evolving technologies and adapting to continuous change. To be successful, the best revenue managers repeatedly ask difficult questions, seeking answers that will safeguard the financial health of their hotels and ensure their rooms are not only booked, but optimized. But what may surprise you is that answers to these questions are more than attainable-they also illuminate a set of simple rules that every revenue manager can follow. In this book, Johan Hammer invites you behind the hotel reception desk, where he'll explain the timeless principles he puts to practical use everyday in his position as a Revenue & Distribution Specialist. With over 10,000 hours of hospitality experience, he has not only asked the same questions you have countless times, but has answered them enough to write rules that prove successful and are so simple that even the newest revenue managers can follow them to become a Revenue Superstar.
The Rescue Company
Chief Ray Downey has developed city and national rescue teams, and has been involved in numerous rescue operations, including the bombing of the World Trade Center, the bombing of the federal building in Oklahoma City, and various natural disasters. He offers guidelines and recommendations on how to start a rescue company, the equipment needed, and the operational planning that is necessary for company development. Specific rescue company response incidents are also discussed.
