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The book is a collection of high-quality peer-reviewed research papers presented at the International Conference of Experimental and Numerical Investigations and New Technologies (CNNTech2021) held at Zlatibor, Serbia, from June 29 to July 2, 2021. The book discusses a wide variety of industrial, engineering, and scientific applications of the engineering techniques. Researchers from academia and industry present their original work and exchange ideas, experiences, information, techniques, applications, and innovations in the field of mechanical engineering, materials science, chemical and process engineering, experimental techniques, numerical methods, and new technologies.
Die Eintracht – Zahlen, Daten und Fakten des BTSV Eintracht Braunschweig Von Reiner Hollmann, Bernd Buchheister und Ronnie Worm – Tore und viel mehr der Elf aus dem Eintracht-Stadion. Begleiten Sie uns in diesem Buch auf der Reise durch gut 100 Jahre Geschichte der Mannschaft aus Braunschweig. Natürlich finden Sie in diesem Buch auch alle Rekorde und Bestleistung des BTSV Eintracht Braunschweig sowie Torschützenlisten übersichtlich dokumentiert. Erfahren Sie außerdem: - wer gemeinsam mit Horst Wolter, Gerd Saborowski und Lothar Ulsaß deutscher Meister geworden ist. - an welcher Position die Mannschaft in der ewigen Tabelle der Fußballbundesliga rangiert. - welche Spieler auch für ...
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Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.
Disc characteristics : DVD Region 4.
What is the scientific status and the "truth value" of the concept of defense mechanisms? Among contemporary psychologists, three types of answers to this question may be expected. Some would wholeheartedly endorse the theoretical, clinical, and research value of this notion; others would reject it outright. Between these two extremes, a large number of observers, perhaps the majority, would suspend their judgment. Their attitude, compounded of hope and doubt, would capitalize on defense as an interesting and promising concept. At the same time, these psy chologists would express skepticism and disappointment over its clinical limitations, theoretical ambiguity, and research failures. The pr...