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Principles of Total Quality
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
A First Course in Quality Engineering
Completely revised and updated, A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality, Second Edition contains virtually all the information an engineer needs to function as a quality engineer. The authors not only break things down very simply but also give a full understanding of why each topic covered i
The Quality Management Sourcebook
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The ...
Delivering Knock Your Socks Off Service
Outlines the skills and techniques of providing superior customer service.
Fitting Statistical Distributions
Although the study of statistical modelling has made great strides in recent years, the number and variety of distributions to choose from continue to create problems. . Focusing on techniques used successfully across many fields, Fitting Statistical Distributions presents all of the relevant results related to the Generalized Lambda Distribution, the Generalized Bootstrap, and Monte Carlo simulation. It provides the tables, algorithms, and computer programs needed for fitting continuous probability distributions to data in a wide variety of circumstances-covering bivariate as well as univariate distributions, and including situations where moments do not exist.
Joseph M. Juran
For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.
Industrial Methods for the Effective Development and Testing of Defense Systems
During the past decade and a half, the National Research Council, through its Committee on National Statistics, has carried out a number of studies on the application of statistical methods to improve the testing and development of defense systems. These studies were intended to provide advice to the Department of Defense (DOD), which sponsored these studies. The previous studies have been concerned with the role of statistical methods in testing and evaluation, reliability practices, software methods, combining information, and evolutionary acquisition. Industrial Methods for the Effective Testing and Development of Defense Systems is the latest in a series of studies, and unlike earlier st...
The ASQ Certified Quality Improvement Associate Handbook
Intro / prep handbook on basics of the quality field / its philosophies for ASQE’s CQIA (Certified Quality Improvement Associate) certification exam.
Proactive Supplier Management in the Medical Device Industry
In order for organizations to have high confidence in the reliability of their medical devices, they must ensure that each and every component or service meets requirements, including quality requirements. In that light, supplier management is not only a regulatory requirement but also a business aspect. The intent of this book is to show readers a process of effectively selecting, evaluating, and implementing applicable controls based on the evaluation and ongoing proactive management of suppliers, consultants, and contractors in a state of compliance. These processes can be applied to all suppliers, consultants, and contractors. In writing this book, the authors made sure that readers coul...
SUPERVISOR 4.0
This book will walk you through the process of becoming a Supervisor 4.0. The term “Supervisor 4.0” is used to associate the role of a supervisor with the present period referred to as Industry 4.0 and beyond. If you work in a workplace, within a large or small corporation, where resources are used or changed from one form to another, or to produce certain types of "medium" or final products or services, this easy-to-read book is for you. Moreover, if you manage a Small-to-Medium-sized Business (aka SMB), such as a home-based business, you are essentially a supervisor, and this practical book is relevant for you. This book is also perfect for those of you who want to learn practical mana...
