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Alternative Service Delivery: Readiness Check synthesizes academic and practitioner knowledge about alternative service delivery (ASD) systems. This handbook offers information and insights that local governments can use to provide public services more effectively and efficiently. It serves as a primer about alternative service delivery, intended to guide investigation of new approaches to service delivery. It derives from multiple conversations with local government practitioners in Illinois who were frustrated by a lack of guidance on how to think about alternative service delivery methods for public services, and in what circumstances different alternatives were more or less successful. T...
Corruption is a chronic public concern affecting America's cities. Greed, ethical lapses and lack of accountability have drained untold millions in tax dollars. Corrupt practices range from embezzlement, graft, bribery, kickbacks, extortion, nepotism and patronage to the misuse of funds, vehicles, equipment, supplies and other public resources. Court proceedings to investigate and prosecute perpetrators add to the cost. Media exposes have magnified the spectacle of abusive and unethical government. This book investigates the reasons behind corruption and imparts guidelines for better accountability.
Typically utilized by larger corporations, social media marketing and strategy is lacking in small and medium-sized nonprofit organizations. Although these organizations are beginning to incorporate this form of online communication, there is still a need to understand the best practices and proper tools to enhance an organization’s presence on the web. Cases on Strategic Social Media Utilization in the Nonprofit Sector brings together cases and chapters in order to examine both the practical and theoretical components of creating an online social community for nonprofit organizations. The technologies discussed in this publication provide organizations with the necessary cost-effective tools for fundraising, marketing, and civic engagement. This publication is an essential reference source for practitioners, academicians, researchers, and advanced-level students interested in learning how to effectively use social media technologies in the nonprofit sector.
Cost efficiency was the initial goal of privatization--achieved in many cases but not consistently. Public services provided by the private sector were cheap in the beginning but became increasingly expensive, especially to low-income citizens. The lessons learned from early successes and failures gave birth to a new goal--effectiveness of services, as measured by accountable results. Government officials are not looking just for proven budget savings; they must also be concerned with the quality of public services and ultimately the happiness of citizens and communities. In its updated second edition, this collection of essays explores the good and the bad sides of privatization. Instructors considering this book for use in a course may request an examination copy here.
"This book focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a valuable guide to governments in their efforts to enable active citizen participation"--Provided by publisher.
Community health workers, elections officers, emergency managers, air traffic controllers, government meteorologists, US federal service photographers, and arts and cultural workers perform critical roles, though rarely receive public attention. Their stories told here help reveal this hidden world to provide a rare view of government service.
This book provides a state-of-the-art assessment of citizen participation practice and research in the United States. With contributions from a stellar group of scholars, it provides readers an overview of a field at the heart of democratic governance. Individual chapters trace shifts in participation philosophy and policy, examine trends at different government levels, analyze technology/participation interactions, identify the participation experiences of minority populations, and explore the impact of voluntary organizations on this topic. A five-chapter section illustrates innovative cases. Another section explores the role of various methodologies in advancing participation research. The scope, depth, and timeliness of the coverage fills two voids in the public administration literature. First, the book provides a unique collection of articles for graduate courses in citizen participation and democratic governance. The volume also offers an excellent compendium for researchers who are at the frontline of participation research and practice.
Delivering IT projects on time and within budget, while maintaining privacy, security, and accountability, remains one of the major public challenges of our time. In the four short years since the publication of the second edition of the Handbook of Public Information Systems, the field of public information systems has continued to evolve. This ev
This peer-reviewed edited volume provides strategies and practices for teaching nonprofit management theories and concepts in the context of the undergraduate, graduate, and online classroom environments.
The global explosion of online activity is steadily transforming the relationship between government and the public. The first wave of change, e-government, enlisted the Internet to improve management and the delivery of services. More recently, e-democracy has aimed to enhance democracy itself using digital information and communication technology. One notable example of e-democratic practice is the government-sponsored (or government-authorized) online forum for public input on policymaking. This book investigates these online consultations and their effect on democratic practice in the United States and Europe, examining the potential of Internet-enabled policy forums to enrich democratic...