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Customer Service Supply Chain Management
DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management Use the business-driven customer service model to align customer services management to business goals, and measure your progress Customer Service Supply Chain Management offers expert guidance for managing your supply chain to deliver more innovative and profitable customer experiences. Pioneering supply chain management experts Alexandre Oliveira and Anne Gimeno provide a comprehensive overview o...
Managing Supply Chain Networks
USE KNOWLEDGE AND INNOVATION TO MAXIMIZE VALUE FROM TODAY’S SOPHISTICATED, FAST-CHANGING SUPPLY NETWORKS Build integrated, complementary supply networks that work together to win Accelerate the cycle from needs identification to product/service launch to customer experience Create long-term strategy adherence to the business that competes in fluid environments Leading companies are developing powerful new techniques for managing today’s complex, fluid supply networks. Now, Alexandre Oliveira and Anne Gimeno help you apply these techniques to embed greater agility, resilience, speed, and intelligence throughout your own supply chain network. Oliveira and Gimeno review how supply chains ha...
Executing the Supply Chain
MAP, MEASURE, AND GOVERN YOUR SUPPLY CHAIN FOR MAXIMUM BUSINESS VALUE Master proven techniques for mapping, measuring, and improving your supply chain Implement strategies and roadmaps for managing risk and increasing resilience Balance segmentation with standardization, and cost with differentiation Use supply chain KPIs to improve governance Executing the Supply Chain offers expert guidance on driving maximum business value from modern supply chain process mapping and performance measurement. Pioneering supply chain practitioners Alexandre Oliveira and Anne Gimeno introduce powerful techniques for linking processes to customer and shareholder results, systematically managing risk, and incr...
Supply Chain Management Strategy
Part of a brand-new series of cutting-edge supply chain guides, Supply Chain Management Strategy offers expert guidance for comparing and choosing supply chain models, implementing effective governance, and strategizing to enable sales growth, margin growth, and superior customer experience. Co-authored by pioneering supply chain management expert Alexandre Oliveira, this guide focuses on driving maximum business value from modern supply chain strategies and models. Oliveira and senior supply chain executive Anne Gimeno provide a comprehensive overview of the topic, detailed descriptions of each relevant model, and modern applications and best practices drawn from the experiences of the worl...
A Guide to Supply Chain Management
Managing supply networks for innovation and competitive advantage: Concepts, models, roadmaps, and more Capture, organize, and fully utilize your #1 supply chain resource: knowledge Systematically improve strategic, tactical, and operational decision-making Improve your capabilities for managing and competing on supply networks Best-practice supply chain management transcends yesterday's functional silos. Today, it requires a comprehensive approach that recognizes supply networksas the core driver of business value. To maximize and sustain value creation in fast-changing supply networks, practitioners must properly address an even deeper issue: knowledge. In A Guide to Supply Chain Managemen...
Supply Chain Management Strategy
Drive more value from your supply chain by choosing and implementing the right models and strategies. Supply Chain Management Strategy offers expert guidance for comparing and choosing models, implementing governance, and strategizing to enable sales growth, margin growth, and superior customer experience. Lead authored by pioneering supply chain management expert Alexandre Oliveira, this guide focuses on driving maximum business value from modern supply chain strategies and models. Oliveira and senior supply chain executive Anne Gimeno thoroughly introduce the topic, offer detailed descriptions of each relevant model, and present modern applications and best practices drawn from the experie...
GO RURAL!
This book is a comprehensive and detailed guide to turning a farmhouse into a charming and successful country hotel. With its 250 practical tips, it addresses every aspect of the process, from the initial idea to the day-to-day operation. Readers will discover how to conduct effective market research, design renovations with rustic charm, and apply novel marketing strategies to attract a diverse clientele. The book highlights the importance of sustainability and how to create unique guest experiences while maintaining a balance between rural authenticity and modern comfort. It is a must-have tool for any entrepreneur looking to explore the potential of rural tourism, combining a passion for the countryside with business skills to develop a profitable and rewarding project in the hospitality sector.
Eurasia Without Borders
A long-awaited corrective to the controversial idea of world literature, from a major voice in the field. Katerina Clark charts interwar efforts by Soviet, European, and Asian leftist writers to create a Eurasian commons: a single cultural space that would overcome national, cultural, and linguistic differences in the name of an anticapitalist, anti-imperialist, and later antifascist aesthetic. At the heart of this story stands the literary arm of the Communist International, or Comintern, anchored in Moscow but reaching Baku, Beijing, London, and parts in between. Its mission attracted diverse networks of writers who hailed from Turkey, Iran, India, and China, as well as the Soviet Union an...
Synergies of English for Specific Purposes and Language Learning Technologies
Bilingualism and multilingualism both make a major contribution in cross-cultural interaction, but, at the same time, improve various cognitive abilities, such as better attention and multitasking. Meaning in the world around us is represented by means of the language that is used for communication and knowledge exchange between intelligent individuals. The phenomena of human interaction and communication are recently experiencing unprecedented influence from digital technologies. Language learning is part of the global revolution, meaning that language learning technologies are playing an increasingly important role in learning English for Specific Purposes. This volume addresses theoretical and practical aspects of learning, technology adoption and pedagogy in the context of English for Specific Purposes.
Frames that Speak: Cartouches on Early Modern Maps
This lavishly illustrated book is the first systematic exploration of cartographic cartouches, the decorated frames that surround the title, or other text or imagery, on historic maps. It addresses the history of their development, the sources cartographers used in creating them, and the political, economic, historical, and philosophical messages their symbols convey. Cartouches are the most visually appealing parts of maps, and also spaces where the cartographer uses decoration to express his or her interests—so they are key to interpreting maps. The book discusses thirty-three cartouches in detail, which range from 1569 to 1821, and were chosen for the richness of their imagery. The book will open your eyes to a new way of looking at maps.
