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WOW!
Everything around us is changing but one valuable thing remains and has stood the test of time - the basics of human connection. Wouldn't it be great to gain insights on how you can give your customers something to make them go "WOW!" and make them loyal to you? Stand out from the crowd, stop playing it safe and be noticed today. DISCOVER - The difference between Service and The Wow! Experience - What your customer really wants - is it always speed? - The art and science of the customer experience - How to plot a connection with your customer at every touchpoint - Different ways to engage them - A simple approach to managing difficult customers and situations - How to recover shortfalls and win your customers back - How to build loyal customers who keep coming back and spreading the good word about you! Go out there and Wow! them. And you know what? It feels real good too! -
How To WOW!
To stand out in today's marketplace, we must be customer crazy. It's really about treating each customer as a special individual with his very own wants and needs. Today's customer is exposed daily to numerous choices. What would make him do business with you? What would make him buy or decide to buy more, eat at your restaurant again or decide to sign the contract with you? Well, it's down to simply treating him as a fellow human being with feelings and making a connection at an even deeper level than just mere speed and efficiency. What you hold in your hands is an interactive and practical toolkit that has 21 ways you can WOW! your customers to make that connection with his Head and Heart. Each chapter is dedicated to one way you can connect with your customer. Grab your pen and fill in the Action Plan found at the end of each chapter and back of the book. Take action on each of these practical tips and draw your customers to you. They'll love doing business with you and tell others about you! Start acting now and watch your business grow.
The Missing 'C'
What's missing in today's world is the genuine human connection that can grow so many fulfilling and meaningful relationships with the people around us. We tend to turn to our devices and the world of social media for connection and comfort. We used to turn to people. We used to make an effort to engage and reach out to others. In today's device-invested world, everything arrives literally into the palms of our hands. We have started to evolve into creatures for whom the smallest effort to reach out to another is too much. We are being programmed to look for the way that requires the least effort. There is a tremendous opportunity for us to add meaning and fulfilment to our relationships. It...
Southeast Asian Personalities of Chinese Descent
"This is a bold project recording the lives of a particular group of Southeast Asians. Most of the people whose biographies are included here have settled down in the ten countries that constitute the region. Each of them has either self-identified as Chinese or is comfortable to be known as someone of Chinese ancestry. There are also those who were born in China or elsewhere who came here to work and do business, including seeking help from others who have ethnic Chinese connections. With the political and economic conditions of the region in a great state of flux for the past two centuries, it is impossible to find consistency in the naming process. Confucius had stressed that correct name...
Research Grants
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Dance of Life
The rock era is over, according to one pop music expert. Another laments that rock music is "metamorphosed into the musical wallpaper of ten thousand lifts, hotel foyers, shopping centers, airport lounges, and television advertisements that await us in the 1990s." Whatever its current role and significance in Anglo-American society, popular music has been and remains a tremendous social and cultural force in many parts of the world. This book explores the connections between popular music genres and politics in Southeast Asia, with particular emphasis on Indonesia, the Philippines, Thailand, Malaysia, and Singapore.
Working Across Cultures
A guide to adapting and thriving within unfamiliar cultural settings challenges the notion that professional life interacts with culture only at the etiquette level, distinguishing between rule-based and relationship-based cultures while considering the roles of such factors as competition, security, and lifestyle. (Social Science)
Chronicle of Singapore, 1959-2009
This lavishly illustrated volume captures the entire dramatic sweep of Singapore¿s modern history ¿ from its declaration of independence in 1959 to today. Organised in chronological order, with each year¿s coverage starting with a succinct summary of its key events, Chronicle of Singapore covers not only the nation¿s defining political and economic events, but also the more human side of Singapore ¿ sports, fashion, music, the arts, architecture, and culture ¿ giving readers the broadest possible coverage. Anyone who has visited or lived in this most unique of modern city nations will be enthralled by this pictorial and narrative history.
Singapore at Random
From chewing gum bans to bizarre courtesy campaigns to the distinctive Singaporean linguistic landscape and some of the region¿s most notable personalities, Singapore at Random brings together a whole host of anecdotes, statistics, quotes, facts, recipes, folklore, and other unusual tidbits. Peppered with attractive illustrations throughout, this an irresistible celebration of the boundless diversity that makes Singapore so unique.
Remembering the Samsui Women
Remembering the Samsui Women tells the story of women from the Samsui area of Guangdong, China, who migrated to Singapore during a period of economic and natural calamity, leaving their families behind. In their new country, many found work in the construction industry, while others worked in households or factories where they were called hong tou jin, translated literally as "red-head-scarf," after the headgear that protected them from the sun. Contributing to current debates in the fields of social memory and migration studies, this is the first book to examine how the Samsui women remember their own migratory experiences and how they, in turn, are remembered as pioneering figures in both Singapore and China.
