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Service Quality
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Personality and Organizations
Personality has always been a predictor of performance. This edited book brings together top scholars to look at teams, leadership, organizational climate and culture, stress, job satisfaction, etc. and tells us what we know about these topics from a per
Handbook of Organizational Culture and Climate
"The Handbook of Organizational Culture and Climate provides an overview of current research, theory and practice in this expanding field. The editorial team and the authors come from diverse professional and geographical backgrounds, and provide an unprecedented coverage of topics relating to both culture and climate of modern organizations.... Well-known editors Neal Ashkanasy, Celeste P. M. Wilderom, and Mark F. Peterson lend a truly international perspective to what is the single most comprehensive and up-to-date source on the growing field of organizational culture and climate. In addition, the Handbook opens with a foreword by Andrew Pettigrew and two provocative commentaries by Ben Schneider and Edgar Schein, and concludes with an invaluable set of combined references." --Publisher.
Organizational Climate and Culture
The fields of organizational climate and organizational culture have co-existed for several decades with very little integration between the two. In Organizational Climate and Culture: An Introduction to Theory, Research, and Practice, Mark G. Ehrhart, Benjamin Schneider, and William H. Macey break down the barriers between these fields to encourage a broader understanding of how an organization’s environment affects its functioning and performance. Building on in-depth reviews of the development of both the organizational climate and organizational culture literatures, the authors identify the key issues that researchers in each field could learn from the other and provide recommendations for the integration of the two. They also identify how practitioners can utilize the key concepts in the two literatures when conducting organizational cultural inquiries and leading change efforts. The end product is an in-depth discussion of organizational climate and culture unlike anything that has come before that provides unique insights for a broad audience of academics, practitioners, and students.
The Missionary Herald
Vols. for 1828-1934 contain the Proceedings at large of the American Board of Commissioners for Foreign Missions.
The People Make the Place
First Published in 2008. Routledge is an imprint of Taylor & Francis, an informa company.
A Dark Legacy
An artefact from the 1940s, sets investigative journalist Nathaniel Radcliffe on the hunt for a Nazi Officer who escaped Germany at the end of the war. His research takes him on a journey that forces him to confront his own true identity, while dark forces are moving against him and his family. Nathaniel, a retired British Army captain, with the help of his friend, David Hall must face down the threat to Germany and Europe from a conspiracy that was set in motion in 1944. Nathaniel's pursuit of the truth and efforts to protect his family takes him from Berlin to London, Paris, Buenos Aires and finally to Bariloche in Argentina where he must confront his own history.
The Art of Capital Restructuring
The most up-to-date guide on making the right capital restructuring moves The Art of Capital Restructuring provides a fresh look at the current state of mergers, acquisitions, and corporate restructuring around the world. The dynamic nature of M&As requires an evolving understanding of the field, and this book considers several different forms of physical restructuring such as divestitures as well as financial restructuring, which refers to alterations in the capital structure of the firm. The Art of Capital Restructuring not only explains the financial aspects of these transactions but also examines legal, regulatory, tax, ethical, social, and behavioral considerations. In addition to this ...
The Human Equation
Criticizes many common personnel management practices, and argues that policies such as job security and fair compensation result in greater profits in the long run.
