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Game On
Under pressure to meet your sales, productivity or customer experience targets? If performance isn't where you need it to be, you probably haven't provided your managers with a High-Performance Coaching system to follow to achieve your strategic goals. With one in place, they'll maximise the performance of their frontline teams and deliver the results you're seeking. GAME ON is a business parable that will show you how to make this performance shift. The story comes from our extensive experience at increasing sales, productivity and customer experience in the contact centres and retail networks of more than 50 large organisations. Some of the things you'll learn: How to win: the High-Performancebehaviours that create success How to coach: the six High-Performance Coaching techniques yourmanagers need to use When to coach: the Coaching Rhythmyour managers need to follow to maximise performance
Game On 2nd Edition
Under pressure to lift employee engagement and performance? If employee engagement and performance aren't where you need them to be in your contract centres, you'll benefit from creating a world-class coaching culture. With one in place, your team leaders will boost engagement and deliver the results you're seeking. Game On is a business parable that shows you how to make this change, leveraging behavioural science principles. The story reflects the know-how we've developed from improving customer experience, productivity and sales performance in the contract centres and retail networks of more than 53 large organisations. Some of the things you'll discover in Game On include: How to win: the High-Performance behaviours that create success How to coach: the six High-Performance Coaching techniques team leaders need to use When to coach: the Coaching Rhythm team leaders need to follow to maximise performance.
Journal
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Beetle
A valued adviser and trusted insider in the highest echelon of U.S. military and political leaders, General Walter Bedell Smith began his public service career of more than forty years at age sixteen, when he joined the Indiana National Guard. His bulldog tenacity earned him an opportunity to work with General George C. Marshall in 1941, playing an essential role in forming the offices of the Combined and Joint Chiefs of Staff; and after his appointment as chief of staff to Dwight D. Eisenhower in 1942, Smith took a central part in planning and orchestrating the major Allied operations of World War II in Europe. Among his many duties, Smith negotiated and signed the surrenders of the Italian...
House documents
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Sharing Our Success
The eagle soaring against the dawning sun is perhaps a fitting symbol for the First Nation schools profiled in this volume. Each school is creating a brighter future for its young people, striving to equip them with the knowledge and the skills they need to succeed in both traditional and modern worlds. The four case studies are part of a larger study examining schools that are producing tangible progress for Aboriginal learners. The research was commissioned in 2006 by the Society for the Advancement of Excellence in Education (SAEE) and made possible through grants from Indian and Northern Affairs Canada, the Federal Interlocutor's Office, the governments of Ontario, Quebec, and Nunavut, and an anonymous Canadian foundation.
