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Linguistic and Rhetorical Perspectives on Congressional Hearings
Congressional hearings are often the most requested government documents in US libraries. However, among the genres that have been traditionally of interest to political discourse analysts – e.g. political speeches, political interviews, policy documents – hearings have not been of much scrutiny on the part of discourse scholars, an attitude somehow contrasting with the lay public’s interest. Cinzia Giglioni takes the opportunity to gain a unique view into the actors, the interested parties, the issues, from a linguistic and rhetorical perspective. Her intent is to provide an in-depth analysis of witnesses’ opening statements, which are probably the most salient parts in a congressional hearing. The investigation begins with, but is not constricted by, theoretical aspects, which are integrated with empirical observations and suggestions for critical reading.
Emotional Value
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Telephone Directory
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Connected Worlds
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Error Analysis in the World. A Bibliography
Linguistic errors are manifold, e.g. in the mother tongue, in the acquisition of foreign languages, in translations, as slip of the tongue or typo. The present compilation of all subject-related publications is a comprehensive bibliography for the field of linguistic errors. In a compact introduction, Bernd Spillner additionally provides an overview of linguistic, didactic and psycholinguistic methods of the analysis and assessment of the errors and their therapy. For the first time, publications from numerous countries around the world were included which have not yet been considered. With the attached CD-ROM making the bibliography searchable for keywords in many languages to find relevant publications among the more than 6.000 titles, this is a very useful handbook for all linguists and teachers.
Manual of Romance Languages in Africa
With more than two thousand languages spread over its territory, multilingualism is a common reality in Africa. The main official languages of most African countries are Indo-European, in many instances Romance. As they were primarily brought to Africa in the era of colonization, the areas discussed in this volume are thirty-five states that were once ruled by Belgium, France, Italy, Portugal, or Spain, and the African regions still belonging to three of them. Twenty-six states are presented in relation to French, four to Italian, six to Portuguese, and two to Spanish. They are considered in separate chapters according to their sociolinguistic situation, linguistic history, external language policy, linguistic characteristics, and internal language policy. The result is a comprehensive overview of the Romance languages in modern-day Africa. It follows a coherent structure, offers linguistic and sociolinguistic information, and illustrates language contact situations, power relations, as well as the cross-fertilization and mutual enrichment emerging from the interplay of languages and cultures in Africa.
The Golden Threads
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Shotgun River Run
My wacky friends, Helen and Rita, are at it again. Going against my director’s orders at the DEA to lie low, I let them talk me into another crazy adventure. I never imagined I’d spend Independence Day putting my life in danger by rafting the Colorado River. After all, I’m supposed to be hiding in Shotgun, Colorado from a drug lord who wants me dead. Not dodging lightning bolts. Then there is the matter of yet another dead body. What a way to celebrate. Does this town ever rest? And this time, we have to convince the sheriff that his mom, the town meddler, had nothing to do with the murder. Maybe I’ll turn up the charm and sweet talk the handsome town doctor into giving me the detail...
Panel Data Analysis
A number of advances have taken place in panel data analysis during the pastthree decades and it continues to be one of the most active areas of research. This volume contains 13 significant contributions focusing on modelling strategies, data issues, theoretical analysis and applications. Applied econometrics papers on the economics of labor, health, telecommunications, finance and macroeconomics are provided as well as a survey of recent theoretical developments in panal data analysis. Contributors include both well known scholars and younger researchers from Australia, Canada, Europe and the United States of America.
