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Difficult Conversations
The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
How to Have That Difficult Conversation
Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them t...
Taking Conversations from Difficult to Doable
Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will probably answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you "bite the bullet" and say what needs saying in the most effective possible way. Written by Lynne Cunningham, MPA, FACHE, this book explains why we shy away from these critical conversations and provides the tools and tactics t...
Difficult Conversations
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
The Art of Handling Difficult Conversation
In this book, we will explore how you can handle difficult conversations. There are generally three types of difficult conversations: those that go badly, those that go very well, and those that are avoided. We're going to focus on having a successful conversation that not only achieves the desired outcome but enhances the relationship as well.In this book, I'll share with you specific tips and strategies for having difficult conversations. We'll cover the four phases of successful conversations and specific components of the conversation itself.We'll also look at when you have to initiate a difficult conversation, as well as when you're on the other side. This book will help you prepare ste...
Difficult Conversations In A Week
Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week...
21 Difficult Conversations
What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents a...
Effective Difficult Conversations
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conver...
Managing Difficult Conversations
Preparing for difficult conversations is an important part of effective communication in the workplace. A difficult conversation is one where emotions are involved, there's an element of risk, and the exchange has the potential for confrontation.When you're preparing for a difficult conversation, don't avoid the situation. Make sure your goal for the conversation is clear, realistic, and relevant. And make sure to choose an appropriate time and place to have the conversation.There are four steps to changing a negative internal monologue to a positive internal monologue. Step one is to be aware of your negative inner voice. Step two is to consider both positive and negative possible outcomes ...
