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Beyond Blame
"IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering, human factors, cognitive science, and organizational psychology. It allows us to identify the underlying conditions for failure, and make our systems (and organizations) safer and more resilient."--Page 4 of cover
The Human Side of Postmortems
Imagine you had to write a postmortem containing statements like these? "We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress." "We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one." "We did not communicate openly about an escalating outage that was caused by our botched deployment because we thought we were about to lose our jobs." While the above scenarios are entirely realistic, it's hard to find many postmortem write-ups that even hint at these "human factors." Their absence is, in part, due to the social stigma associated...
Antifragile Systems and Teams
How Can DevOps Make You Antifragile? All complex computer systems eventually break, despite all of the heavy-handed, bureaucratic change-management processes we throw at them. But some systems are clearly more fragile than others, depending on how well they cope with stress. In this O’Reilly report, Dave Zwieback explains how the DevOps methodology can help make your system antifragile. Systems are fragile when organizations are unprepared to handle changing conditions. As generalists adept at several roles, DevOps practitioners adjust more easily to the fast pace of change. Rather than attempt to constrain volatility, DevOps embraces disorder, randomness, and impermanence to make systems ...
DevOps Hiring
If your organization has embraced DevOps, you need people whose nonlinear career paths and wide-ranging interests will help you remove dysfunctional silos. But your efforts to hire DevOps practitioners aren't working. How do you unearth these DevOps creatures? Think like one. In this Web Ops & Performance report, Dave Zwieback describes a successful model for finding, hiring, and retaining talent based on the DevOps philosophy of Culture, Automation, Measurement, and Sharing. This concise report covers: Why the current recruiting model is broken How a culture of engagement gives candidates, recruiters, and hiring managers a common goal Finding "dark pools" of candidates via automation What attractive metrics to ditch in order to focus on what's business-critical Sharing the rich opportunities of failures as well as successes Download this free report to learn unorthodox but effective ways to find people who fit your company, and discover why prioritizing employee engagement and fulfillment leads to increased productivity, profits, and customer satisfaction. Dave Zwieback has been managing large-scale, mission-critical infrastructure and teams for 17 years.
Practical Monitoring
Do you have a nagging feeling that your monitoring needs improvement, but you just aren’t sure where to start or how to do it? Are you plagued by constant, meaningless alerts? Does your monitoring system routinely miss real problems? This is the book for you. Mike Julian lays out a practical approach to designing and implementing effective monitoring—from your enterprise application down to the hardware in a datacenter, and everything between. Practical Monitoring provides you with straightforward strategies and tactics for designing and implementing a strong monitoring foundation for your company. This book takes a unique vendor-neutral approach to monitoring. Rather than discuss how to implement specific tools, Mike teaches the principles and underlying mechanics behind monitoring so you can implement the lessons in any tool. Practical Monitoring covers essential topics including: Monitoring antipatterns Principles of monitoring design How to build an effective on-call rotation Getting metrics and logs out of your application
DevOps Hiring
If your organization has embraced DevOps, you need people whose nonlinear career paths and wide-ranging interests will help you remove dysfunctional silos. But your efforts to hire DevOps practitioners aren't working. How do you unearth these DevOps creatures? Think like one. In this Web Ops & Performance report, Dave Zwieback describes a successful model for finding, hiring, and retaining talent based on the DevOps philosophy of Culture, Automation, Measurement, and Sharing. This concise report covers: Why the current recruiting model is broken How a culture of engagement gives candidates, recruiters, and hiring managers a common goal Finding "dark pools" of candidates via automation What attractive metrics to ditch in order to focus on what's business-critical Sharing the rich opportunities of failures as well as successes Download this free report to learn unorthodox but effective ways to find people who fit your company, and discover why prioritizing employee engagement and fulfillment leads to increased productivity, profits, and customer satisfaction.
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Scaling Teams
Leading a fast-growing team is a uniquely challenging experience. Startups with a hot product often double or triple in size quickly—a recipe for chaos if company leaders aren’t prepared for the pitfalls of hyper-growth. If you’re leading a startup or a new team between 10 and 150 people, this guide provides a practical approach to managing your way through these challenges. Each section covers essential strategies and tactics for managing growth, starting with a single team and exploring typical scaling points as the team grows in size and complexity. The book also provides many examples and lessons learned, based on the authors’ experience and interviews with industry leaders. Lear...
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Information Assurance
When you first hear the term Information Assurance you tend to conjure up an image of a balanced set of reasonable measures that have been taken to protect the information after an assessment has been made of risks that are posed to it. In truth this is the Holy Grail that all organisations that value their information should strive to achieve, but which few even understand. Information Assurance is a term that has recently come into common use. When talking with old timers in IT (or at least those that are over 35 years old), you will hear them talking about information security, a term that has survived since the birth of the computer. In the more recent past, the term Information Warfare ...
