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Changing the World from the Inside Out
WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICE An inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice. The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job. Bringing positive social change to any system takes deep self-awareness, caring, determination, and long-term commitment. But polarization, the slow pace of change, and internal...
The Best Service is No Service
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
God Is Here
Toba Spitzer's God Is Here is a transformative exploration of the idea of God, offering new paths to experiencing the realm of the sacred. Most of us are hungry for a system of meaning to make sense of our lives, yet traditional religion too often leaves those seeking spiritual sustenance unsatisfied. Rabbi Toba Spitzer understands this problem firsthand, and knows that too often it is traditional ideas of the deity—he's too big, too impersonal, and too unbelievable—that get in the way. In God Is Here, Spitzer argues that whether we believe in God or fervently disbelieve, what we are actually disagreeing about is not God at all, but a metaphor of a Big Powerful Person that limits our und...
Quest for Justice
Richard Jaffe's explosive second edition of Quest for Justice: Defending the Damned affirms the vital role criminal defense lawyers play in the balance between life and death, liberty and lockup. It is a compelling journey into the legal and human drama of life or death criminal cases that often reads more like hard to imagine fiction, yet these cases are real. Quest for Justice invites readers into the courtroom and into the field with Richard Jaffe, a powerhouse Alabama defense attorney with more than four decades of experience, who has successfully defended hundreds of individuals accused of murder, including more than seventy cases where the defendant faced the death penalty, including t...
Building Systems
Building Systems Magazine (BSM) is an award winning United States-based trade magazine read by builders, developers and general contractors using or considering using innovative construction technologies. Once commonly known as "pre-fab," today's modern building systems employ innovative materials and techniques to create residential or commercial structures in a factory setting in a fraction of the time it takes to site build. BSM focuses mainly on log, timber frame, modular, panel, and structural insulated panel building technologies. Since factory fabrication and site preparation take place simultaneously, structures are finished and ready for occupancy in weeks, rather than months or years as required by conventional site-building schedules.
Everyday Holiness
Mussar is an illuminating, approachable, and highly practical set of teachings for cultivating personal growth and spiritual realization in the midst of day-to-day life. Here is an accessible and inspiring introduction to this Jewish spiritual path, which until lately has been best known in the world of Orthodox Judaism. The core teaching of Mussar is that our deepest essence is inherently pure and holy, but this inner radiance is obscured by extremes of emotion, desire, and bad habits. Our work in life is to uncover the brilliant light of the soul. The Mussar masters developed transformative teachings and practices—some of which are contemplative, some of which focus on how we relate to others in daily life—to help us to heal and refine ourselves.
