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Changing the World from the Inside Out
WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICE An inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice. The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job. Bringing positive social change to any system takes deep self-awareness, caring, determination, and long-term commitment. But polarization, the slow pace of change, and internal...
The Best Service is No Service
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
God Is Here
Toba Spitzer's God Is Here is a transformative exploration of the idea of God, offering new paths to experiencing the realm of the sacred. Most of us are hungry for a system of meaning to make sense of our lives, yet traditional religion too often leaves those seeking spiritual sustenance unsatisfied. Rabbi Toba Spitzer understands this problem firsthand, and knows that too often it is traditional ideas of the deity—he's too big, too impersonal, and too unbelievable—that get in the way. In God Is Here, Spitzer argues that whether we believe in God or fervently disbelieve, what we are actually disagreeing about is not God at all, but a metaphor of a Big Powerful Person that limits our und...
The Addicted Lawyer
Brian Cuban was living a lie. With a famous last name and a successful career as a lawyer, Brian was able to hide his clinical depression and alcohol and cocaine addictions—for a while. Today, as an inspirational speaker in long-term recovery, Brian looks back on his journey with honesty, compassion, and even humor as he reflects both on what he has learned about himself and his career choice and how the legal profession enables addiction. His demons, which date to his childhood, controlled him through failed marriages and stays in a psychiatric facility, until they brought him to the brink of suicide. That was his wake-up call. This is his story. Brian also takes an in-depth look at why there is such a high percentage of problematic alcohol use and other mental health issues in the legal profession. What types of therapies work? Are 12-step programs the only answer? Brian also includes interviews with experts on the subject as well as others in the profession who are now in recovery. The Addicted Lawyer is both a serious study of addiction and a compelling story of redemption.
Yemin Moshe
As well as Black and white pictures.
Your Customer Rules!
What you need to know about your customers Now more than ever, every interaction you have with customers iscritical. Customers today have unlimited information at theirfingertips—and can influence the purchase decisions andbehaviors of millions of others. With this comes a shift in thebalance of power, and every company must come to terms with thefact that the customer is in control. Interacting with customers inthe way they want is an essential business strategy and in manyindustries, the key to business success. Executives still refer to B2B and B2C business models, as thoughcompanies control demand by going to customers with products andservices. But as Bill Price and David Jaffe (autho...
Modern Musar
How do modern Jews understand virtues such as courage, humility, justice, solidarity, or love? In truth: they have fiercely debated how to interpret them. This groundbreaking anthology of musar (Jewish traditions regarding virtue and character) explores the diverse ways seventy-eight modern Jewish thinkers understand ten virtues: honesty and love of truth; curiosity and inquisitiveness; humility; courage and valor; temperance and self-restraint; gratitude; forgiveness; love, kindness, and compassion; solidarity and social responsibility; and justice and righteousness. These thinkers--from the Musar movement to Hasidism to contemporary Orthodox, Reform, Conservative, Reconstructionist, Renewa...
The O'Neill
"At the O'Neill, we were all engaged with full-hearted passion in sometimes the silliest of exercises, and all in service of finding that wiggly, elusive creature, a new play."—Meryl Streep "I would not be who or where I am today without the O'Neill."—Michael Douglas As the old ways of the commercial theater were dying and American playwriting was in crisis, the Eugene O’Neill Theater Center arose as a midwife to new plays and musicals, introducing some of the most exciting talents of our time (including August Wilson, Wendy Wasserstein, and Christopher Durang) and developing works that went on to win Pulitzer Prizes and Tony Awards. Along the way, it collaborated with then-unknown performers (like Meryl Streep, Michael Douglas, Courtney Vance, and Angela Bassett) and inspired Robert Redford in his creation of the Sundance Institute. This is the story of a theatrical laboratory, a place that transformed American theater, film, and television.
