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Changing the World from the Inside Out
WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICE An inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice. The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job. Bringing positive social change to any system takes deep self-awareness, caring, determination, and long-term commitment. But polarization, the slow pace of change, and internal...
The Best Service is No Service
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
The Frictionless Organization
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, ...
God Is Here
Toba Spitzer's God Is Here is a transformative exploration of the idea of God, offering new paths to experiencing the realm of the sacred. Most of us are hungry for a system of meaning to make sense of our lives, yet traditional religion too often leaves those seeking spiritual sustenance unsatisfied. Rabbi Toba Spitzer understands this problem firsthand, and knows that too often it is traditional ideas of the deity—he's too big, too impersonal, and too unbelievable—that get in the way. In God Is Here, Spitzer argues that whether we believe in God or fervently disbelieve, what we are actually disagreeing about is not God at all, but a metaphor of a Big Powerful Person that limits our und...
The Game Beat: Observations and Lessons from Two Decades Writing about Games
The Game Beat examines the whos, hows, and whys of the game journalists covering the young but growing game industry over the last 15+ years. This collection of more than 80 columns pulls from dozens of writers past and present on everything from the near-death of print gaming magazines to the ethics of attending paid junkets to how much review scores really matter. The Game Beat is essential reading for anyone who writes about games and anyone who just like to read about them.
Rubens
A fascinating exploration of the early work of the great Flemish master Rubens
InfoWorld
InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
The Contemporary Violin
Written by a composer and a musician, The Contemporary Violin offers a unique menu of avant-garde musical possibilities that both performers and composers will enjoy exploring. Allen and Patricia Strange's comprehensive study critically examines extended performance techniques found in the violin literature of the latter half of the twentieth century. Drawing from both published and private manuscripts, the authors present extended performance options for the acoustic, modified, electric, and MIDI violin, with signal processing and computer-related techniques, and include more than 400 notated examples. The authors begin with bowing techniques and proceed systematically through other aspects of string playing, including MIDI technologies. Their correspondence and research with many performers and composers, the book's extensive score and text bibliography, and the discography of more than 130 recordings make The Contemporary Violin a valuable contemporary music reference and guide. An additional benefit is its listing of Internet resources that will keep the reader up to date with recent developments in contemporary performance and composition. First published by UC Press, 2001.
