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The Celebrity Experience
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.
Employees First!
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course. Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them...
Coin
If Donna Howard ever read William Faulkner, she'd agree that "The past is never dead. It's not even past." Donna doesn't read about history because she can see it. Live. In action. Every day. She'd rather not. But try as she might to ignore history, history will not ignore her. When a murder occurs close to home, past and present collide in ways she cannot ignore.
Oh, You Behave!
Courtesy, they say, is the shortest distance between two people. So make what you communicate on social media more credible, captivating, compelling, compulsive, stimulating, intriguing, considerate, thought-provoking, exciting, engaging, and entertaining. In Oh, You Behave: Social Media Etiquette for Career and Business Branding Success, Marjorie Janczak, explains how to leverage the power of business etiquette strategically to make a difference in everyday life and for profits. Oh, You Behave is a unique guide designed to help you navigate the social media etiquette maze. Success in any profession depends on personal relationships. So its important to make it easy, straightforward, and pai...
Clinicians in Court
This book has been replaced by Clinicians in Court, Third Edition, ISBN 978-1-4625-5332-7.
The Initial Fold
“This needs to be picked up by Netflix and made into a TV show. Absolutely brilliant” – Goodreads "In the vein of great writers like Harry Harrison and Robert A Heinlein" - Amazon What would you do if you materialised inside an alien starship? It's 2049, and NASA-sponsored physicist Edward Virr is on the cusp of man's greatest breakthrough – the ability to fold space, and to travel faster than light. He personally tests NASA's futuristic prototype fold ship with a hand-picked crew. But when their first mission takes an unexpected twist, Edward suspects that they may not have been the only ones developing the new technology. Discovering there's a lot more at stake than first contact, ...
99 Things Brides Wish They Knew Before Planning Their Wedding
It's no wonder I love weddings so much, and no accident that I became a wedding and event designer. I grew up surrounded by them. My father was a Baptist minister, so he officiated at many weddings. Mother was a caterer, so she would bake the cake, make the punch and mints, and open a can of nuts. That was all that anyone served back in the day. No one in our neck of the woods had ever heard of a sit-down dinner, much less been to one. We often had weddings in our home. We were a one-stop wedding shop! We would arrange chairs in the living room, and Mother would decorate the brass candelabra with ivy. I helped, along with my sisters, Donna, Jeaneane, and Suzanne. Donna and Jeaneane would pla...
Rebuilding Shattered Lives
In Rebuilding Shattered Lives, James A. Chu, MD, describes a proven approach to the assessment and treatment of post-traumatic and dissociative disorders developed at the Dissociative Disorders and Trauma Program at McLean Hospital and Harvard Medical School. Drawing on his extensive empirical research and more than a decade's clinical experience specializing in treating survivors of severe abuse, Dr. Chu also offers valuable insights into all the major areas of traumarelated symptomatology and provides the most detailed explanation of dissociative theory currently in print. And, with the help of numerous vignettes and case examples, he clearly illustrates common clinical dilemmas encountered when dealing with survivors of severe abuse as well as the most effective techniques for resolving them. Rebuilding Shattered Lives is an important working resource for mental health workers of all levels of experience. Throughout, the writing style is clear, and complex theories are explained with an emphasis on how they provide the conceptual basis for a rational, responsible, and safe approach to treatment.
A Creative Approach to the Employee Engagement Dilemma
Despite employee engagement literature spanning more than three decades, persistent challenges remain, and many seem to be permeating organizations from the outside in. Organizations invested in current structures, adhering to larger cultural ideas and taking cues from other organizations compartmentalize engagement as a people problem and relegate it to a space outside of normal operations. This is the employee engagement dilemma. The US macro-cultural lens focusing on individualism and meritocracy reinforces and confirms this approach and the logic underlying it. These cultural ideas drive scholars and practitioners toward ever closer examination of circumstances within organizational sett...
The Fold Series Books 1-3
The Fold Series: it’s like the love child of The Martian and Red Dwarf – with a pinch of Star Trek thrown in for extra flavour! The Initial Fold (Book 1) What would you do if you materialised inside an alien starship? It’s 2049, and NASA-sponsored physicist Edward Virr is on the cusp of man’s greatest breakthrough – the ability to fold space and travel faster than light. He personally tests NASA’s futuristic prototype fold ship with a hand-picked crew. But as disaster strikes the first mission, Ed begins to suspect that he isn’t the only one developing the new technology. Discovering there’s a lot more at stake than first contact, Ed soon realises that Earth’s very survival...
