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Elliott Masie
Biography of Elliott Masie, currently CEO at MASIE Productions, previously Founder at The Learning CONSORTIUM and Founder at The Learning CONSORTIUM.
Service Leadership
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Sh...
InfoWorld
InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Career Moves
Shifting demographics, economic turmoil, globalization, and a connected mobile culture have dramatically changed the workforce. Experienced career experts Caitlin Williams and Annabelle Reitman show you how to create your dream career by using and blending these changes in your career-planning process. Explore key competencies that professionals need to be successful, and learn how to make them work for you. This third edition is packed with all new material to help you succeed. Explore the key trends in the training profession. Learn to embrace the changes in the training industry to advance your career. Take advantage of the many exercises to help guide your career choices.
Demystifying Technical Training
Praise for Demystifying Technical Training "Demystifying Technical Training is a must-read for CLOs, managers of training, instructors, and instructional designers. All who read it will gain critical insights into how to lower the cost and improve the efficiency and effectiveness of learning." —Wm. Douglas Harward, CEO and founder of Training Industry, Inc. "Individuals interested in and accountable for deriving significant value from technical training investments will gain great benefit from reading this book and applying its wisdom." —Karen Kocher, CLO at Cigna Healthcare "Demystifying Technical Training is an essential, complete guide for any learning organization. The overviews and ...
90 World-Class Activities by 90 World-Class Trainers
90 World-Class Activities by 90 World-Class Trainers gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes Bellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger, and 77 other names you'll know. Elaine Biech (editor of the Pfeiffer Annuals and author of Training for Dummies) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and teamwork. This invaluable resource presents the favorite activities of some of the most talented trainers in the world—all seven contin...
Leading a Learning Revolution
Leading a Learning Revolution tells the compelling story of a learning revolution that took place within the U.S. Department of Defense. Written by practitioners who actually walked the walk, this account of the creation of Defense Acquisition University (DAU) provides a clear blueprint that others can follow. It shares, in detail, the best practices they developed, so that the thousands of training organizations worldwide striving to create premier corporate universities can catapult forward. Offering an insiderÕs look at the process, the authors clearly explain how they transformed an outdated training provider into a world-class university. Step-by-step the book outlines the enduring pri...
ATD’s Foundations of Talent Development
Your Talent Development Atlas If you’ve been directing your organization’s talent development effort during the last few years, you might think you’re on a journey without a map. There are few published resources to guide you in a challenge that many experts promise will only become more urgent, and necessary, in the coming years. Elaine Biech, a legendary leader in training and development, understands the road ahead and has partnered with ATD to present a new book that will point the way—ATD’s Foundations of Talent Development: Launching, Leveraging, and Leading Your Organization's TD Effort. Biech imbues this comprehensive volume with the energy and passion she has manifested in...
Leadership Without Borders
Business leaders in today’s borderless global marketplace face unprecedented challenges. The emergence of the knowledge economy has demanded that business leaders become global leaders. Successful global leaders are those with strategies for guiding and empowering a diversified workforce operating in different countries, cultures, and time zones so that they can maximize the returns from trading in a worldwide market with distinct local needs. Leadership Without Borders poses the question: What advice do successful global leaders have for future and current global leaders? Part 1 distills the practical insights provided by a large number of global business leaders into five key areas: The ...
Take the Lead
"Betsy Myers, former Executive Director of the Center for Public Leadership at Harvard, Clinton administration insider and COO of the Obama campaign, offers 7 key principles for becoming a leader in every aspect of your life, and the secrets for inspiring and motivating others toward greater collaboration and action"--
