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Manager of the future
A good manager must have a broad range of technical and managerial skills, as well as strategic vision and an awareness of the financial, environmental and social sustainability of his or her decisions. Becoming a manager therefore requires aptitude, method and considerable preparation. Management education plays a crucial role in the development of this professionalism, a role that is still too often undervalued. Imagining a company as a large and complex orchestra, managers first need to understand their own professional expectations and attitudes in order to navigate the path of growth between a general managerial orientation, as a "conductor" of the different sections, and a specialized orientation, as an expert in a discipline and able to integrate into a complex context. This collection of contributions provides a compass to better understand the differences and similarities of various paths of higher management education and illustrates the skills that are essential to prepare for the challenges of this profession in an increasingly less predictable future.
Managing Consumer Services
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services
The UCLA Anderson Business and Information Technologies (BIT) Project
This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication technologies on business practice, industry structure, and economic change. The book presents a unique longitudinal and cross-sectional view of technology adoption and business practice across a diverse set of countries and economies. It appears that there are some commonalities with respect to patterns of technology adoption, but also significant differences across countries. Furthermore, innovative practices can arise in every country, and have the potential to be applied in other countries. The identical survey carried out in different countries enables benchmarking and accurate comparisons across those markets. It is also extremely broad in its coverage of business practice in terms of functions and performance.
Leveraging Knowledge for Innovation in Collaborative Networks
Collaborative Networks A Tool for Promoting Co-creation and Innovation The collaborative networks paradigm offers powerful socio-organizational mec- nisms, supported by advanced information and communication technologies for p- moting innovation. This, in turn, leads to new products and services, growth of better customer relationships, establishing better project and process management, and building higher-performing consortia. By putting diverse entities that bring different perspectives, competencies, practices, and cultures, to work together, collaborative networks develop the right environment for the emergence of new ideas and more efficient, yet practical, solutions. This aspect is pa...
Innovation Management In The Knowledge Economy
This book provides an overview of recent, predominantly European, thinking on the issues and challenges for innovation management in the modern, knowledge-based economy. The topic is explored in four directions: the growing importance of services and of innovation in services; the growing interest in competence-based approaches of strategy and innovation; the role of technology in innovation processes; and the increasing importance of knowledge management in innovation management. Each direction is briefly introduced by the editor. The contributions come from universities and management schools in Germany, Italy, France, the United Kingdom, Belgium, The Netherlands and the United States.
Theatre Management
An essential introductory textbook that provides a comprehensive and student-friendly overview of the key processes involved in developing and managing a theatre in the 21st century. It covers a complete range of topics fundamental to successful commercial and not-for-profit theatre management, from developing a mission statement to communicating with stakeholders, from marketing and promotion to fund development platforms, and from governance structures to community engagement. With over two decades of experience in the industry, Anthony Rhine encourages a critical understanding of theatre management; rather than simply giving students the facts and theories to memorise, he shows readers how to think like theatre managers, giving them the skills needed to be able to carve out their own career paths. Far-reaching and globally applicable, the text serves as an invaluable guide for aspiring theatre managers, as well as undergraduate and postgraduate students on theatre management, arts management, creative industries and theatre and performance studies degree courses.
Enterprise Interoperability
In a fast changing world governed by innovative Enterprise Services and the Future Internet, the issue of Enterprise Interoperability is no longer limited to the interoperation of systems within a single company, but has become a much greater multi-view issue of interoperability throughout a Network of Enterprises. This book contains the proceedings of 13 workshops presented as short papers and discussions held at each workshop. The workshops were co-located with the I-ESA’12 Conference organized by the Polytechnic University of Valencia, Spain. Complementary to the conference program, the workshops aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability. The scope of the workshops spanned a wide range of interoperability issues in Service Science and Innovation, Model Driven Interoperability, Service Oriented Architectures, Factories of the Future, Enterprise Networks and Management, SME Aspects and Standards.
La filiera del vero
Vero? Falso? A volte è difficile dirlo. A volte, agli occhi del cliente, è impossibile. Quando a essere falsi sono, per esempio, interi negozi fisici e siti web o quando la vendita di prodotti contraffatti non avviene nei mercatini di strada ma in punti vendita apparentemente «legittimi». La contraffazione è problema antico ma sempre in crescita: l’emergere di supply chain globali e complesse, composte da una moltitudine di attori, spesso vulnerabili e difficili da controllare in modo adeguato, la disponibilità di tecnologie sempre più avanzate e l’aumento delle vendite su internet sono considerate le principali cause alla base della crescita del fenomeno. In una prospettiva di su...
Managerial Accounting
Managerial Accounting teaches students the fundamental concepts of managerial accounting in a concise and easy to comprehend fashion. Stimulating review materials at the end of each section helps students develop their decision-making skills. Students are provided the tools and guidance to take more initiative in their learning, making them more engaged, more prepared, and more confident.
Managing Hospitality Organizations
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
