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Small states face special hurdles in achieving development gains. These states spend significantly more of their GDP on producing public goods and services, and they face higher connectivity costs than do their larger brethren. Small States, Smart Solutions examines how some small states use international trade and telecommunications technology to outsource services such as justice, banking supervision, public utilities regulation, high-quality medicine, and education. Sourcing these services internationally poses unique challenges but also opens broad opportunities. The eight case studies in this book, based on interviews with government officers and citizens, describe pioneering initiatives undertaken by some small states to better the quality of life of their citizens.
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Learn basic steps to creating both a customer and employee friendly company from the insights of a consultant who spent 25+ years in Corporate America.Discover why it's important to develop a customer service strategy that focuses on both the external and internal customer.
This paper discusses key findings and recommendations made in Financial System Stability Assessment for Turks and Caicos Islands. Although the financial oversight framework has significantly improved, the Financial Services Commission (FSC) should strive for further progress. Major advances have been made regarding the operational independence of the FSC and staffing. Nonetheless, the outdated Banking Ordinance and Insurance Ordinance need urgent overhaul. The functioning of the FSC should be strengthened by enhancing Board oversight, filling key positions at Board and senior management levels, strengthening communication and consultation with the industry, and improving the supervision and risk assessment capacities of FSC staff.
Overcoming Adversity is a personal and intriguing story that highlights how to successfully cope with the inevitable barriers and obstacles of life. Nelson Fowlkes narrates the story through insightful strategies and tactics that were effectively utilized on his journey. Hopefully, you will be inspired and amazed by this incredible story. His tool kit reveal tenacity, self-reliance optimism, self-reliance, adaptability, perseverance and faith. These qualities and characteristics were instrumental in his remarkable and astonishing rise from a fractured childhood and poverty to complete a twenty-year service in the United Sates Army Medical Corps , retiring as a Lt. Colonel, earned graduate degrees in Biochemistry and Public Administration. In addition he earned professional certificates in Gerontology and Conflict Resolution. A most compelling concept: do not allow circumstances to define your worth.
During its seventy-one years of existence, the 17th/21st Lancers became one of the best known British cavalry regiments of all time. Beloved by the Press as the 'Death or Glory Boys', their renowned skull and crossbones 'Motto', was one of the most recognised cap badges of the British Army. This volume, written by a former member of the Regiment, tells their complete story for the first time; much of which is in the words of those who served. The Regiment's role during the Second World War---on the Home Front, in North Africa and Italy; Austria; Greece, and Palestine in the aftermath of the war; its four years of service in Northern Ireland at the height of the 'Troubles'; and the Gulf War, where one of its crews achieved the longest ever direct-fire tank kill, are all covered in considerable detail. Personal accounts add colour to descriptions of routine life for a cavalry regiment in Egypt and India; and an armoured regiment during the Cold War, serving in Germany, Hong Kong, Libya, Yemen and Belize. Eleven sketch maps and 128 photographs illustrate the text. Appendices include, a definitive Roll of Honour; all Commanding Officers, Colonels of the Regiment and RSMs.