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Crowning the Customer
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Quinntessential Feargal
In this witty, engaging and deeply personal memoir, Superquinn founder and Senator Feargal Quinn shares his memories of the ups and downs of business and public life in Ireland over seven decades. He recalls his family's commercial and political roots, his childhood at Red Island holiday camp and his battles to succeed in the face of personal tragedy. He reflects on the culture of innovation he introduced in Superquinn, and his decision to sell the company that bore his name. Quinntessential Feargal provides a unique insight into the life and career of one of Ireland's best-known entrepreneurs.
How to Read Economic News
Closely examining how the news media reports economic and financial matters, this book equips students with solid methodological skills for reading and interpreting the news alongside a toolkit for best practice as an economic journalist. How to Read Economic News combines theory and practice to explore the discourse surrounding economics in the mass media and how this specialised form of reporting can be improved. Beginning by introducing major concepts such as financialised economic reporting, media amnesia and loss of trust, the book goes on to help students to interpret, understand and analyse existing news discourse and to identify subtle biases in news reports stemming from hegemonic belief systems. The final section puts this analytical knowledge into practice, providing students with methods for the critical production of news and covering such skills as identifying newsworthiness, story sourcing, achieving clarity, and using complex datasets in news stories. This is a key text for students and academics in the fields of financial journalism and critical discourse analysis who wish to approach the subject with a critical eye.
Money for Nothing
What do you do once you have it all? The four friends from Trenchart Colville are set to become Masters of the Universe – but for how long? Miles is easing into the rarefied world of fund management, while Fergal enjoys every form of debauchery Hong Kong has to offer. Meanwhile, Al is consorting with European aristocracy, and Imogen is coming to terms with her desire for a life outside banking. But the events of September 11 throws their comfortable lives into turmoil – and the friends must decide where their true loyalties lie. As the world economy plunges into crisis, the sharks are circling... Who will thrive in the meltdown that follows? The second instalment in the Shadow Banking tr...
Management Challenges for the 21st Century
Looks at the profound social and economic changes occurring today and considers how management should orient itself to address these new realities.
Management Challenges for the 21st Century
Management Challenges in the 21st Century looks afresh at the future of management thinking and practice. The content revolves around two fundamental issues that are occuring simultaneously: changes in the world economy, and shifts in the practice of management. These developments, especially in developed countries are crucial in exploring and understanding the challenges of the future. This volume focuses on the key questions for all business: What are the new realities? What new policies are required of companies and executives in order to deal with these changes. Facing a whole swathe of issues head-on in his usual clear-sighted style, Drucker offers up a prescient and informed analysis that will help every executive to build a proactive strategy for the future.
Diary of an Almost Somebody
The Diary of an Almost Somebody is exactly what is says on the tin. It is the story of an ordinary life starting with his family history going back to the 18th century in Ireland. The family history is taken mainly from entries in the Boyd Barrett family bible, supplemented by researching Irish 19th century censuses, parish records and newspaper archives. The later part contains his recollections from the 1940s to the present time. David’s life has not been out of the ordinary with, his childhood in England during WW11 followed by his boarding school education and teenage years in 1950s Dublin resonating with many readers. His early working life in London, Persia (Iran) and West Africa illustrates a life which no longer exists. He illustrates the ups and downs of his family and business life up to the present time and tries to describe it as it was and as it happened.
London Calling
Sex, booze and piles of cash... Welcome to the City of London It’s 1994. The City is on the crest of a wave. When Al turns up to his first day at City banking giant Trenchart Colville, he thinks he’s there to start a job. But in fact he’s at the beginning of a journey that will change his life for ever. Al is joined by a ragtag combination of the brash and the bashful. There’s razor-sharp New Yorker, Miles, an enigma despite his charm. Fergal, fresh from Dublin with a punchline for every story. And Imogen – beautiful and well-connected. As they race to get ahead, their lives will entwine in ways none of them could have predicted, with stakes higher than they could ever have imagine...
