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Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level
• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations
HR Issues on Termination and Dismissal - Professional Level
BOOK SUMMARY The main topics in this book are; • Termination for Cause • Wrongful Termination • Layoffs and Downsizing • Resignation and Voluntary Termination • Constructive Dismissal • Retrenchment • Termination Documentation and Records • Termination Policies and Procedures “HR Issues on Termination and Dismissal” is a comprehensive and insightful book that explores the intricacies of managing termination and dismissal processes within organizations. Written for HR professionals, managers, and business owners, this book provides a thorough examination of the legal, ethical and practical considerations involved in these challenging HR situations. By addressing the importance of clear policies, documentation, and adherence to legal requirements, the book equips readers with the necessary tools and knowledge to handle terminations with fairness, sensitivity and compliance. Overall, “HR Issues on Termination and Dismissal” serves as a valuable resource for HR practitioners seeking to enhance their understanding of termination processes and implement strategies that uphold employee rights while safeguarding organizational interests.
Short Hand III in in Secretarial Studies Diploma Level
• Medical Shorthand • Business Shorthand • Journalism Shorthand • Shorthand and Technology • Shorthand and Communication • Shorthand and Career Development • Shorthand and Personal Development • Shorthand and the Future
Numeracy Skills in Soft Furnishing Diploma Level
• Measurements • Calculating Fabric Needs • Estimating Costs • Scale and Proportion • Geometry and Shapes • Angles and Patterns • Percentages and Discounts • Sales and Profit
Kenya Foreign Policy in International Relations Diploma Level
• Historical Overview of Kenya’s Foreign Policy • Key Actors in Kenya’s Foreign Policy • Kenya’s Bilateral Relations • Kenya’s Multilateral Diplomacy • Kenya’s Economic Diplomacy • Kenya’s Peace and Security Diplomacy • Kenya’s Diaspora Diplomacy • Emerging Issues in Kenya’s Foreign Policy
Entrepreneurships in Tourism Management Diploma Level
• Introduction to Entrepreneurship in Tourism Management • Identifying Business Opportunities in Tourism • Developing a Business Plan for Tourism Ventures • Financing Tourism Ventures • Managing Operations in Tourism Ventures • Building and Managing Tourism Networks and Partnerships • Sustainability and Responsible Tourism • Scaling and Growing Tourism Ventures
Intermediate Forex Trading Professional Level
• Technical Analysis • Fundamental Analysis • Risk Management • Trading Psychology • Trading Strategies • Money Management • Trading Platforms and Tools • Advanced Concepts
Basic Course in Forex Trading Professional Level
• Introduction to Forex Trading • Key Terminologies in Forex Trading • Trading Platforms and Tools • Fundamental Analysis • Technical Analysis • Trading Strategies • Risk Management • Trading Psychology and Discipline
Communication Strategies Professional Level
BOOK SUMMARY The main topics in this book are; • Verbal and Nonverbal Communication • Effective Written Communication • Digital Communication in the Modern World • Interpersonal Communication Skills • Cross-Cultural Communication • Public Speaking and Presentation Skills • Conflict Resolution Communication Strategies • Crisis Communication and Reputation Management Communication Strategies offers a comprehensive exploration of effective communication techniques across various domains. With real-world examples and comparisons between different economies and regions, the book highlights the significance of adapting communication approaches to diverse cultural and technological contexts.
Touristic History in Tourism Management Diploma Level
• Introduction to Touristic History in Tourism Management • Historical Evolution of Tourism • Touristic History of Specific Destinations • Touristic History and Cultural Tourism • Touristic History and Sustainable Tourism • Touristic History and Tourism Marketing • Touristic History and Tourism Policy • Touristic History and Tourism Innovation
