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Five Star Service, One Star Budget
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I ...
Five Stars
Master the art of persuasion with Five Stars, from the bestselling author of Talk Like Ted, Carmine Gallo. 'An easy-to-read and practical journey through personal development' – Financial Times (Business Book of the Month) Communication coach Carmine Gallo breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable – not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your ...
The Prince of Midnight
The reclusive S.T. Maitland, once known as the Prince of Midnight, is now hiding out in a crumbling castle in France. He is deaf in on ear, suffers from vertigo, and is desperately longing for a woman's company.
Five Star Service
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5-Star Life
Allow Adversity to Refine You, Not Define You "[Britney Ruby Miller] is a change agent who brings the possibility of transformation to all those she leads and influences. From hostess to CEO, Britney leads with courage and humility and impacts the lives of her employees, family members, community, and beyond." —Ford Taylor, Founder, Transformational Leadership Crisis rarely comes with a warning. When blindsided by trauma, betrayal, or soul-crushing news, it’s natural to want to give up. Is it possible to rise above calamity and even thrive despite the turmoil? Britney Ruby Miller, entrepreneur and CEO of a nationally ranked, family-owned restaurant group, says yes, it absolutely is. Havi...
The Five-Star Review
Quill Pen Ink Publishing presents The Five-Star Review: A Collection of Cat Ellington’s Top-Rated Book Reviews from 1981-2021. Spanning 40 years of Cat Ellington’s work as a critic of literature, the reference features an alphabetized list highlighting all of her five-star reviews composed throughout that time. Part of the Cat Ellington Literary Collection, this stand-alone selection is an excellent read for both reviewers and book lovers alike.
Five Star Billionaire
In the Man Booker prize-longlisted ‘Five Star Billionaire’ Tash Aw charts the overlapping lives of migrant Malaysian workers, forging lives for themselves in sprawling Shanghai.
André the Five-Star Cat
In this children's picture book, a spoiled Russian Blue cat living in a fancy hotel in Paris, France finds himself unable to enter the hotel one day. Hungry and alone, he strolls to the Tuileries Gardens, where he teams up with street cats to find food and shelter. The friendship and sharing he experiences makes AndrE a grateful and happy cat!
Billboard
In its 114th year, Billboard remains the world's premier weekly music publication and a diverse digital, events, brand, content and data licensing platform. Billboard publishes the most trusted charts and offers unrivaled reporting about the latest music, video, gaming, media, digital and mobile entertainment issues and trends.
The Great CEO Within: The Tactical Guide to Company Building
Matt Mochary coaches the CEOs of many of the fastest-scaling technology companies in Silicon Valley. With The Great CEO Within, he shares his highly effective leadership and business-operating tools with any CEO or manager in the world. Learn how to efficiently scale your business from startup to corporation by implementing a system of accountability, effective problem-solving, and transparent feedback. Becoming a great CEO requires training. For a founding CEO, there is precious little time to complete that training, especially at the helm of a rapidly growing company. Now you have the guidance you need in one book.
