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Funeral Home Customer Service A–Z
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Tales from Kentucky Funeral Homes
In Tales from Kentucky Funeral Homes, William Lynwood Montell has collected stories and reminiscences from funeral home directors and embalmers across the state. These accounts provide a record of the business of death as it has been practiced in Kentucky over the past fifty years. The collection ranges from tales of old-time burial practices, to stories about funeral customs unique to the African American community, to tales of premonitions, mistakes, and even humorous occurrences. Other stories involve such unusual aspects of the business as snake-handling funerals, mistaken identities, and in-home embalming. Taken together, these firsthand narratives preserve an important aspect of Kentuc...
Funerals and Burials
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Step into Our Lives at the Funeral Home
Many people are curious about what goes on behind the scenes at a funeral home. Add a live-in family to this scenario, and you'll Step Into Our Lives at the Funeral Home. Shh! Be quiet! There's someone at the door! Don't ever talk about anything you have seen or heard concerning someone's death outside the walls of our home. Mourning families need to know they can trust our integrity and our ability to keep confidentiality. For the author's family, these admonitions were ingrained in the children's minds at an early age. This book gives an insightful view of every facet of the funeral, from the time a death call is received until the funeral is completed. Stories of days in the ambulance bus...
A Comedian Walks Into A Funeral Home
Vince Locker's life is tragic. His comedy act for the LaughCom competition has just bombed, ruining any chance of the cash prize he desperately needed. His life is in tatters; abandoned by his father as a child, an estranged wife, Jessica, who he seems to disappoint just by his mere existence, and living in his mother's house with his bipolar brother and facing foreclosure. As he stands on Smith Avenue Bridge, suicide seems the only option until he is unexpectedly rescued by an old school mortician named Truss. Vince meets another of Truss's rescues, Winona. Although beyond social norms, the trio seize on a quick cash fix that just might help Vince meet his child support demands-comedic trib...
The Encyclopedia of Northern Kentucky
The Encyclopedia of Northern Kentucky is the authoritative reference on the people, places, history, and rich heritage of the Northern Kentucky region. The encyclopedia defines an overlooked region of more than 450,000 residents and celebrates its contributions to agriculture, art, architecture, commerce, education, entertainment, literature, medicine, military, science, and sports. Often referred to as one of the points of the "Golden Triangle" because of its proximity to Lexington and Louisville, Northern Kentucky is made up of eleven counties along the Ohio River: Boone, Bracken, Campbell, Carroll, Gallatin, Grant, Kenton, Mason, Owen, Pendleton, and Robertson. With more than 2,000 entrie...
