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Douglas McGregor, Revisited
The words of Douglas McGregor, one of the fore-fathers of management theory and one of the top business thinkers of all time, cannot and should not be ignored. McGregor's vision of a more humanistic workplace may not have been widely accepted over three decades ago, but technological advancements that McGregor himself anticipated have paradoxically helped companies become more human. Viewing employees not as cogs in the machine but as living beings with individual goals-what McGregor called "the human side of the enterprise"-has proven to provide a remarkable competitive advantage. Now, with the rise of the networked economy, the growing power of frontline workers, and the shift in power fro...
One Size Fits One
This revolutionary book demonstrates what "one size fits one" means--to business and to customers--and offers a clear blueprint for planning and making changes that will enable companies to win in a "one size fits one" world. 20 illustrations.
Employee Management and Customer Service in the Retail Industry
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
Leadership and the Customer Revolution
Gary Heil--an internationally recognized change-management consultant whose clients include Walt Disney World, Federal Express, and The Hard Rock Cafe--teams up with Rick Tate and Tom Parker to show how managers can harness change and rebuild their organizations to achieve legendary customer satisfaction.
The Art and Science of Pitching
Presents an update on objective medical, exercise, and coaching pitching research, and also provides current information on skills and drills for coaches, players, and parents. Each chapter describes in detail learning points and teaching applications of help improve the health and performance of pitchers from Little League to the Major Leagues. Produced in cooperation with the National Pitching Association.
From an Ontological Point of View
Is the world hierarchically arranged, incorporating 'levels' of reality? What is the nature of objects and properties? What does 'realism' about ordinary objects or states of mind demand? When an assertion is true, what makes it true? Are natural properties best regarded as qualities or powers or some combination of these? What are colours? What explains the 'projective' character of intentionality? What is the nature of consciousness, and what relation do conscious experiences bear to material states and processes? From an Ontological Point of View endeavours to provide answers to such questions through an examination of ground-floor issues in ontology. The result is an account of the fundamental constituents of the world around us and an application of this account to problems dominating recent work in the philosophy of mind and metaphysics. The book, written in an accessible, non-technical style, is intended for non-specialists as well as seasoned metaphysicians.
CIO
CIO magazine, launched in 1987, provides business technology leaders with award-winning analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals.
Smarter, Faster, Better
In this groundbreaking book, acclaimed executive coach Karlin Sloan offers leaders a variety of self-assessments, habits, strategies, and sustainable practices that they can use to become what today’s marketplace demands; smarter, faster, and better. Karlin Sloan shows what it takes to make the move to the next level to become a leader who both grows the bottom line and contributes to stakeholders and the world in a positive way. Based on research, study, and the author’s extensive experience as a coach to leaders of top organizations, this book shows how to become smarter, faster, and better by examining these questions: What are your key strengths and what do you need to develop or leverage? What are you focused on now and what do you need to accomplish to really get ahead? Are your values in line with your work? What is the end you are trying to achieve?
This Is Not the Life I Ordered
Become Your Own Life Coach An inspirational book of self-care. For over a decade, four women came together for weekly “kitchen table coaching” sessions that they designed to enable them to support each other through life’s ups and downs. The power and strength of their collective friendship has enabled them to not only survive but to thrive, and the remarkable results can be found in this collection of lessons, stories, and wisdom. With this book, you can learn how to turn any unfortunate event into a joy-filled opportunity. Overcome adversity, embrace change, and discover your power―together. In addition to stories and advice, This Is Not the Life I Ordered will teach you how to put...
