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Sources of Power
Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that so far have been downplayed or ignored. Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situati...
Streetlights and Shadows
An expert explains how the conventional wisdom about decision making can get us into trouble—and why experience can’t be replaced by rules, procedures, or analytical methods In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines—gather as much information as possible, compare the options, pin down the goals before getting started. But in practice we make some of our best decisions by adapting to circumstances rather than blindly following procedures. In Streetlight...
Seeing What Others Don't
'No one has taught me more about the complexities and mysteries of human decision-making' Malcolm Gladwell 'Gary Klein is a living example of how useful applied psychology can be when it is done well' Daniel Kahneman Insight is everything. At its most profound, it can change the world. At its simplest, it can solve everyday problems. It can be used to build businesses, solve crimes, progress science and make many aspects of our lives quicker, easier, bigger or better. Yet remarkably we often unwittingly build barriers to seeing what is in front of us. Both as individuals and organisations we can hold on to flawed beliefs and conform to established processes that can interfere with our perceptions. Having clear insight can transform the way in which we understand things, the decisions we make and the actions we take. In this groundbreaking study, renowned cognitive psychologist Gary Klein uses an eclectic miscellany of real-life stories to bring to life the process of insight. He demonstrates the five key strategies for spotting connections and contractions to ensure you too can see what others don't.
Naturalistic Decision Making
If you aren't using the term naturalistic decision making, or NDM, you soon will be. Even as a very young field, NDM has already had far-reaching applications in areas as diverse as management, aviation, health care, nuclear power, military command and control, corporate teamwork, and manufacturing. Put simply, NDM is the way people use their experience to make decisions in the context of a job or task. Of particular interest to NDM researchers are the effects of high-stake consequences, shifting goals, incomplete information, time pressure, uncertainty, and other conditions that are present in most of today's work places and that add to the complexity of decision making. Applications of NDM...
Sources of Power, 20th Anniversary Edition
As seen in Malcolm Gladwell’s Blink—the modern, groundbreaking classic on effective decision making. How people really make decisions: by drawing on prior experience and using a combination of intuition and analysis. We have all seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. In this modern classic, Gary A. Klein proposes a naturalistic approach to decision making, which views people as gaining experience that then enables them t...
Rapid Decision Making on the Fire Ground
"The objective of this study was to examine the way in which decisions are made by highly proficient personnel, under conditions of extreme time pressure, and where the consequences of the decisions could affect lives and property. The domain of firefighting was selected, and the search focused on the decisions made by Fire Ground Commanders (FGCs) who are responsible for allocating personnel and resources at the scene of a fire. The method used included aspects of critical incident and protocol analysis paradigms. Interviews were conducted with 26 experienced fire fighters (mean amount of experience = 23 years). Each interview covered a critical incident that was non-routine and demanded expertise. In this way, the FGCs handled decision points without any need to consider more than one option. A Recognition Primed Decision (RPD) model was synthesized from these data, which emphasized the use of recognition rather than calculation or analysis for rapid decision making. (sdw)" -- Abstract.
The Power of Intuition
At times in our careers, we've all been aware of a "gut feeling" guiding our decisions. Too often, we dismiss these feelings as "hunches" and therefore untrustworthy. But renowned researcher Gary Klein reveals that, in fact, 90 percent of the critical decisions we make is based on our intuition. In his new book, THE POWER OF INTUITION, Klein shows that intuition, far from being an innate "sixth sense," is a learnable--and essential--skill. Based on interviews with senior executives who make important judgments swiftly, as well as firefighters, emergency medical staff, soldiers, and others who often face decisions with immediate life-and-death implications, Klein demonstrates that the experti...
Linking Expertise and Naturalistic Decision Making
Naturalistic Decision Making is an important area of research in applied psychology. This book comes from selected topics at the 1998 conference on NDM, held in Virginia.
Getting Through It Before Getting Past It
Surviving the collapse of your business and personal life, and finding the inspiration to begin again with renewed Passion, Humility, and Drive.
Snapshots of the Mind
How people make decisions, size up situations, spot anomalies, and anticipate problems in real-world settings. Gary Klein, author of the bestselling Sources of Power, is the cognitive psychologist who discovered how people actually make decisions, particularly under time pressure and uncertainty. In Snapshots of the Mind, he offers a set of short essays—“snapshots” of different aspects of cognitive functioning in real-world settings that will help us learn to recognize the cognitive processes that underlie and drive performance. In these essays Klein provides practical tools for escaping fixation on initial hunches and learning to detect the ways that people make decisions, size up sit...
