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Streetlights and Shadows
An expert explains how the conventional wisdom about decision making can get us into trouble—and why experience can’t be replaced by rules, procedures, or analytical methods In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines—gather as much information as possible, compare the options, pin down the goals before getting started. But in practice we make some of our best decisions by adapting to circumstances rather than blindly following procedures. In Streetlight...
Seeing What Others Don't
'No one has taught me more about the complexities and mysteries of human decision-making' Malcolm Gladwell 'Gary Klein is a living example of how useful applied psychology can be when it is done well' Daniel Kahneman Insight is everything. At its most profound, it can change the world. At its simplest, it can solve everyday problems. It can be used to build businesses, solve crimes, progress science and make many aspects of our lives quicker, easier, bigger or better. Yet remarkably we often unwittingly build barriers to seeing what is in front of us. Both as individuals and organisations we can hold on to flawed beliefs and conform to established processes that can interfere with our perceptions. Having clear insight can transform the way in which we understand things, the decisions we make and the actions we take. In this groundbreaking study, renowned cognitive psychologist Gary Klein uses an eclectic miscellany of real-life stories to bring to life the process of insight. He demonstrates the five key strategies for spotting connections and contractions to ensure you too can see what others don't.
Sources of Power
An overview of naturalistic decision making, which views people as inherently skilled and experienced.
Naturalistic Decision Making
If you aren't using the term naturalistic decision making, or NDM, you soon will be. Even as a very young field, NDM has already had far-reaching applications in areas as diverse as management, aviation, health care, nuclear power, military command and control, corporate teamwork, and manufacturing. Put simply, NDM is the way people use their experience to make decisions in the context of a job or task. Of particular interest to NDM researchers are the effects of high-stake consequences, shifting goals, incomplete information, time pressure, uncertainty, and other conditions that are present in most of today's work places and that add to the complexity of decision making. Applications of NDM...
The Power of Intuition
At times in our careers, we've all been aware of a "gut feeling" guiding our decisions. Too often, we dismiss these feelings as "hunches" and therefore untrustworthy. But renowned researcher Gary Klein reveals that, in fact, 90 percent of the critical decisions we make is based on our intuition. In his new book, THE POWER OF INTUITION, Klein shows that intuition, far from being an innate "sixth sense," is a learnable--and essential--skill. Based on interviews with senior executives who make important judgments swiftly, as well as firefighters, emergency medical staff, soldiers, and others who often face decisions with immediate life-and-death implications, Klein demonstrates that the experti...
Working Minds
How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others. Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need—employers faced with personnel issues, market researchers who want to understand the thought processes of consumers, trainers and others who design instructional systems, health care professionals who want to apply lessons learned from errors and accidents, syst...
Linking Expertise and Naturalistic Decision Making
Naturalistic Decision Making is an important area of research in applied psychology. This book comes from selected topics at the 1998 conference on NDM, held in Virginia.
Decision Making in Action
This book describes the new perspective of naturalistic decision making. The point of departure is how people make decisions in complex, time-pressured, ambiguous, and changing environments. The purpose of this book is to present and elaborate on past models developed to explain this type of decision making. The central philosophy of the book is that classical decision theory has been unproductive since it is so heavily grounded in economics and mathematics. The contributors believe there is little to be learned from laboratory studies about how people actually handle difficult and interesting tasks; therefore, the book presents a critique of classical decision theory. The models of naturali...
Summary of Gary Klein's The Power of Intuition
Please note: This is a companion version & not the original book. Sample Book Insights: #1 We shouldn’t simply follow our intuitions. Our intuitions are not always reliable. They can be wrong, and we must be careful not to follow them blindly. We must strengthen our intuitions so that they become more accurate and provide us with better insights. #2 We all have an intuition, which is based on accumulated and compiled experiences. We rely on intuition to make all sorts of judgments. The magical view of intuition has been debunked, and it is now understood that intuition is not a bias that must be suppressed. #3 The researchers who are skeptical of intuition explain that they wouldn’t want to risk their lives on their intuitive decisions. But in a sense, they do so every day. Their immune systems make decisions every time their white blood cells come into contact with a new entity. Is it safe, or is it a threat. #4 We need intuition, but we can’t use analysis to substitute for intuition. We must therefore improve the quality of our intuitions if we want to make better intuitive decisions.
