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The Model Ombudsman
One increasingly popular device for achieving a balance between authority and accountability in government is the institution of the ombudsman. The first non-Scandinavian ombudsman appeared in New Zealand in 1962, and since then the office has spread to many countries and been adopted at different levels of government. This bookâthe first intensive study of New Zealand's "model" ombudsman- seeks to understand the process by which the institution was successfully adapted and made a part of New Zealand's political system. The author's inquiry is based on eighteen months of field experience in New Zealand. His book examines the complaints, the clients, their interaction with the ombudsman, hi...
The Sociology of Risk and Gambling Reader
This reader contributes to the sociology of gambling, and offers a variety of sociological approaches, ranging from classical sociological analyses of gambling to contemporary sociological approaches to risk.
Question and Insight in Everyday Life
In Question and Insight in Everyday Life: A Blueprint for Transformative Problem Solving, Richard Grallo examines the nature and patterns of human problem solving. Grallo identifies four patterns of problem solving that together result in complex human learning and growth. The four patterns constitute a cycle that is transformative not only of problematic situations but of the problem solvers themselves. This book also explores the roles of questions, insights, the desire to know, and social trust in problem solving. Its conclusions apply equally to the problems of everyday life as well as to challenges that arise in educational, counseling, political, engineering, and science fields.
