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The Work of the Department for Transport's Agencies - Driver and Vehicle Operator Group and the Highways Agency
The Driver and Vehicle Operator (DVO) Group is part of the Department for Transport and is made up of four agencies: the Driving Standards Agency, the Driver and Vehicle Licensing Agency (DVLA), the Vehicle Certification Agency (VCA) and the Vehicle and Operator Services Agency (VOSA). It was established in 2003 to promote closer collaboration between the agencies and to develop modernised co-ordinated services in order to deliver improved customer services and value for money. The Highways Agency is an executive agency of the Department for Transport and is responsible for operating, maintaining and improving the strategic road network in England. Issues considered in the Committee's report include how the agencies contribute to departmental objectives and policy, issues of accountability and transparency, agency funding and accounts, shared systems and co-ordination.
The Green Book
This new edition incorporates revised guidance from H.M Treasury which is designed to promote efficient policy development and resource allocation across government through the use of a thorough, long-term and analytically robust approach to the appraisal and evaluation of public service projects before significant funds are committed. It is the first edition to have been aided by a consultation process in order to ensure the guidance is clearer and more closely tailored to suit the needs of users.
Secure and Tranquil Travel
Herein lie the answers to crime and disorder. So many people become dispirited, fatalistic or angry about crime instead of seeing crime problems, like business setbacks, as challenges or even opportunities. This book sets out a clear, systematic and demonstrably successful strategy for reducing the temptations and opportunities for crime. You cannot change the travelling public or the communities which public transport serves, but you can change the immediate circumstances and surroundings that you present to people, you can re-think and reinvigorate your service offering, you can recruit help from other agencies, from staff and even those who ride the system, and you can make the transition from being reactive to being ahead of the game. The theory is backed up by concrete examples of how and why and where smart-thinking has worked before to outflank crime-this is not just off-the-shelf self-help philosophy but a compendium of real-world best practice. What's more, you can often make money, or at least save a lot of money, by doing the right thing, and this book tells you how. Nick Ross,BBC Crimewatch UK, Chairman, UCL Jill Dando Institute of Crime Science Advisory Board
Transport Statistics Great Britain 2004
The 30th edition of this annual publication contains a wide range of transport statistics which gives a comprehensive picture of transport use in Britain. It includes data tables relating to: general and cross modal transport; aviation; energy and the environment; freight; maritime transport; public transport, including rail, tube, bus and coaches; roads network and traffic; transport accidents and casualties; motor vehicles and goods vehicles; and international comparisons.
Responsive and accountable?
This report reveals complaint handling across government to be inconsistent, haphazard and unaccountable, operating without any overarching design, overall standards or common performance framework. This is unhelpful for people who want to change their experience of interacting with a public service by making a complaint. It also means opportunities to improve public services through complaint handling are being missed. There is no shared view across government of the standard of complaint handling that a member of the public can reasonably expect. Complainants may be required to navigate anything between one and four stages of a complaint procedure before 'local resolution' is completed and...
