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The Practice of Professional Consulting
The Practice of Professional Coaching Change is the life-blood of consulting just as organizations endure only through successful change. The reality of this mutual need lies at the heart of what consulting is all about. Consultants solve problems created by the powerful forces of change in an organization's environment and in so doing, create change themselves. The Practice of Professional Consulting is a comprehensive examination of what has been called "the world's newest profession." In this practical resource Edward Verlander offers an overview of the industry and includes the most useful processes, tools, and skills used by successful consultants to produce solutions for their clients....
Intelligent Business Process Optimization for the Service Industry
The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.
Handbook on Information Technology in Finance
This handbook contains surveys of state-of-the-art concepts, systems, applications, best practices as well as contemporary research in the intersection between IT and finance. Included are recent trends and challenges, IT systems and architectures in finance, essential developments and case studies on management information systems, and service oriented architecture modeling. The book shows a broad range of applications, e.g. in banking, insurance, trading and in non-financial companies. Essentially, all aspects of IT in finance are covered.
Subject-Oriented Business Process Management. Dynamic Digital Design of Everything – Designing or being designed?
This book constitutes the refereed proceedings of the 13th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2022, held in Karlsruhe, Germany, during June 29–July 1, 2022. The 7 full papers and 4 short papers included in this book were carefully reviewed andselected from 15 submissions. They were organized in topical sections as follows: technology; application; and short papers.
Process Measurement in Business Process Management
Process measurement deals with the quantification of business process models using process model metrics. This book presents a theoretical framework for the prediction of external process model attributes (as, for example, error-proneness and understandabiltiy) based on internal (structural) attributes. The properties of proposed metrics are analyzed. A visualization technique for metric values is introduced and metrics for process model understandability and granularity are evaluated.
Designing Digital Work
Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.
Subject-Oriented Business Process Management
Activities performed in organizations are coordinated via communication between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling. S-BPM puts the subject of a process at the center of attention and thus deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditiona...
Phoenix
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Agile objektorientierte Software-Entwicklung
Dieses Lehrbuch zeigt anhand eines durchgängigen Fallbeispiels wie Anwendungssoftware zur Optimierung von Geschäftsprozessen agil entwickelt werden kann. Auf der Basis eines agilen Vorgehensmodells werden Geschäftsprozesse modelliert, Anwendungsfälle und User Stories abgeleitet sowie in iterativer Weise die Softwarelösung methodisch entworfen und auf der Java EE Plattform beispielhaft implementiert. Dabei kommen Prinzipien und Praktiken agiler Vorgehensweisen zur Anwendung. Nach einer leichtgewichtigen Vorbereitungsphase steht die Entwicklungsphase mit zeitlich festgelegten Iterationen im Mittelpunkt. Die Anforderungen werden als User Stories gut verständlich beschrieben, deren Kontext...
Selbstwertmanagement
Auf der Basis einer Studie bei Mitarbeitern eines Bürgeramtes zeigt Silke Surma auf, dass kritische Kunden-Mitarbeiter-Interaktionen kein individuelles Problem einzelner Mitarbeiter darstellen und liefert Ansatzpunkte für die Praxis, die sowohl präventive Maßnahmen als auch die Implementierung entsprechender Bewältigungsstrukturen umfassen.
