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The Family Counselor
For years, clinical psychologist Dr. Jerome Blass practiced individual, family, and marital therapy, as well as educational psychology. He recorded his observations and insights into human behavior in his weekly newspaper column; now he shares his wisdom with the world. The Family Counselor is a compilation of more than eight hundred of Blass’s columns published over a 21-year period in the Jewish Standard, a northern New Jersey weekly newspaper. Dr. Blass uses warmth and empathy to help readers understand and deal with common individual and family problems. He covers a wide range of topics, including child-rearing, family relationships, divorce, death, illness, habits and hang-ups, and social and educational problems. Dr. Blass explains the psychology behind why we think, feel, and behave the way we do, offering practical advice for dealing with a wide variety of life’s problems and challenges. Whether you’re struggling with disciplining your children, trying to fi nd time for your spouse, or dealing with emotional turmoil, Dr. Blass advocates a rational and common sense approach, and will help guide you through life’s obstacles, large and small.
Corporate Culture
No subject is more important to the success of today's business organization than Corporate Culture. After so many years of failed fads and fix-its, such as business-process reengineering, outsourcing, downsizing, flawed go-for-growth strategies, and outrageous cases of corporate lawlessness, Dr. Jerry Want brings clarity and direction to the one subject that is most critical to the success and very survival of today's corporation- corporate culture. Corporate Culture: Illuminating the Black Hole is the definitive source of knowledge for understanding and building the new type of business culture that is required in this age of radical business change. Through dozens of real-life examples dr...
Designing Service Excellence
The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers’ experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technology in the automation of high-quality service. This research-driven book identifies service—...
Popular Mechanics
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Justice Without Trial
New Fourth Edition of the acclaimed and foundational study of police culture and practice, political accountability, application of and obedience to the rule of law in stops and arrests, and the dilemma of law versus order in free societies -- by the renowned sociologist Jerome Skolnick using innovative and influential research techniques in law and criminology. A respected scholar of the early law and society movement, Skolnick interviewed police and criminals, rode extensively with detectives and attended interrogations, and ultimately saw police conduct and mentality from the inside, before such methodology became popular. Every student of law and society knows this book, and it is available again with a new Foreword by Candace McCoy and a new Preface by the author. Fifty years after his innovative research began, the continuity and change of policing and law is seen again, in all its richness and nuance.
