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Human Sigma
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success. What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go abou...
To Kill or Not to Kill
Euthanasia emerged as a talking point for progressives and secularists in the West in the 1960s. Given that they simply appropriated (without anyone’s permission) control of national and private broadcasters, newspapers and university faculties, it became, eo ipso, a matter of public controversy. Other modish enthusiasms of that period – sexual licentiousness and psychotropic drugs for example – have long been abandoned, but the quest for legislative sanctioning of the killing of the old and infirm and distressed never abated; not a parliamentary year passed in one of the Australian States, it seemed, or even at Commonwealth level, but another bill was placed on the notice paper. Well,...
A World History of Art
Over two decades this art historical tour de force has consistently proved the classic introduction to humanity's artistic heritage. From our paleolithic past to our digitised present, every continent and culture is covered in an articulate and well-balanced discussion. In this Seventh Edition, the text has been revised to embrace developments in archaeology and art historical research, while the renowned contemporary art historian Michael Archer has greatly expanded the discussion of the past twenty years, providing a new perspective on the latest developments. The insight, elegance and fluency that the authors bring to their text are complemented by 1458 superb illustrations, half of which are now in colour. These images, together with the numerous maps and architectural plans, have been chosen to represent the most significant chronological, regional and individual styles of artistic expression.
The Ornaments of Life
The average kilometer of tropical rainforest is teeming with life; it contains thousands of species of plants and animals. As The Ornaments of Life reveals, many of the most colorful and eye-catching rainforest inhabitants—toucans, monkeys, leaf-nosed bats, and hummingbirds to name a few—are an important component of the infrastructure that supports life in the forest. These fruit-and-nectar eating birds and mammals pollinate the flowers and disperse the seeds of hundreds of tropical plants, and unlike temperate communities, much of this greenery relies exclusively on animals for reproduction. Synthesizing recent research by ecologists and evolutionary biologists, Theodore H. Fleming and W. John Kress demonstrate the tremendous functional and evolutionary importance of these tropical pollinators and frugivores. They shed light on how these mutually symbiotic relationships evolved and lay out the current conservation status of these essential species. In order to illustrate the striking beauty of these “ornaments” of the rainforest, the authors have included a series of breathtaking color plates and full-color graphs and diagrams.
Air Force Register
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