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When Fish Fly
In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.
Fun Works
Leading-edge organizations have discovered that fun can--and does--translate into bottom line success. By harnessing the power of fun, companies find they can better retain employees and customers, motivate teams, improve productivity, increase innovation, and create a sense of community. Leslie Yerkes details precisely how eleven successful companies--including Southwest Airlines, Pike Place Fish, Isle of Capri Casinos, EmployEase, and Prudential--have integrated fun into the normal course of business. This new edition provides updates on how these same companies have grown, prospered, and continued to thrive--in spite of national tragedies, natural disaster, growing competition, and changi...
COURAGE FOR THE JOURNEY
COURAGE FOR THE JOURNEY assembles a collection of wisdom to ignite courage, hope, and strength in those caught in the inevitable storms of life. In his 1965 masterpiece I Had Trouble in Getting to Solla Sollew, Dr. Seuss observed, "And I learned there are troubles of more than one kind. Some come from ahead and some come from behind." Adversities arise in all shapes and sizes. The death of a loved one, divorce, business failure, job loss, health issues, and natural disasters are only but a few examples. None of us is immune from the life events that can shake or even obliterate our foundations. Personal disasters leave us dazed and shell-shocked. We find ourselves standing in the rubble of o...
Succession Planning
This book examines current research related to succession planning strategies and tactics. The authors compare and contrast the rationale and processes needed for effective and efficient succession planning. This is a comprehensive endeavor exploring succession planning across today’s key disciplines: business, education, and healthcare. Succession planning is examined from the commercial, government, and non-profit lens. The book features active research, broad literature reviews, and examines conceptual frameworks. From this valuable contribution to succession planning research, readers will receive a thorough assessment of the theoretical foundations of succession planning and ethical considerations for sustainable leadership.
Catch!
Get hooked by Pike Place Fish’s philosophy in “a visionary book that challenges you to find a better way to serve your customers and coworkers” (Howard Schultz, #1 New York Times-bestselling author). Seattle locals and tourists alike flock to Pike Place each day to watch the fish fly. But Pike Place Fish is about more than just crowd-pleasing entertainment—there is an underlying philosophy at work that has made the market both wildly successful and internationally renowned. In an unusual combination of oral biography and practical business blueprint, Crother and the fishmongers take you behind the scenes at the famous market to illustrate the PPF philosophy and reveal the underlying ...
Crisis Communications
Now in its sixth edition, this book provides engaging, practice-oriented case studies analyzing communication professionals’ crisis preparation and responses, illustrating key considerations for communicating with both internal and external stakeholders during and after a crisis. This edition continues its strength as a student-friendly text that demonstrates how to craft, target, and deliver messages during crises in order to mitigate further controversy and distress. Classic cases lay the foundation, while contemporary cases shed light on cutting-edge practices in use today. Many cases from previous editions have been updated and new cases added, including the COVID-19 crisis and U.S. va...
We Made A Pact
We Made A Pact is not a love story. It is a story of a promise made between soul mates who loved their entire life. The type of love that comes with maturity, in which each touched a part of the others mind that no words could ever reach. Beginning in Paris, crossing decades and ending in the small town of Oceanside, the story is carefully told to Leigh by Leonard, her mother’s lover, as he explains a side of her life, a side of her mother, that she never knew.
