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La presente publicación expone los resultados de la más reciente investigación sobre los call center (o contact center) en Colombia. Se trata de empresas "contratistas", cuya actividad esta orientada a la atención telefónica de la clientela 'de empresas "contratantes" de sus servicios. Dichas "empresas buscan este servicio con la finalidad de acercar y fidelizar su propia clientela, promocionar sus productos y servicios, optimizando sus transacciones con el mercado, así como prestar atención y solución a las consultas o reclamos de sus propios clientes.Los call center pertenecen al grupo líder de las innovaciones de la era de la globalización, hechas posibles por la revolución tec...
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Shortly after Langenbuch performed the first cholecystectomy in 1877 in Berlin, the first bile duct injury associated to cholecystectomy occurred and was published. For decades frequency maintained low, until the presentation of laparoscopic cholecystectomy, when the number of cases complicated with bile duct injury doubled. Nowadays, it is estimated that this injury occurs in up to every three to six cholecystectomies. In 2019, despite the great efforts, educational programs, simulators and learning curves, injuries continue to happen. In some way, it represents a great emotional burden both for the surgeon and the patient. This text compiles a wide revision of this problem. In the United S...