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Firm Competitive Advantage Through Relationship Management
Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.
Algal Technologies for Wastewater Treatment and Resource Recovery
Over 80% of globally produced wastewater receives little or no treatment before it is disposed into the environment. Therefore, it is urgent to develop new wastewater treatment technologies that are sustainable in the broad sense of the word, i.e. not only produce high quality effluents, but also minimise energy expenses, recover energy and nutrients, and apply technology that is appropriate in relation to the availability of skilled personnel. This book compiles the main outcomes of recent efforts to improve the design of waste stabilisation ponds, and confirms the superior performance of high rate algal ponds as a result of process intensification. Anaerobic digestion devoted to biogas pro...
Ionic Liquids
Ionic Liquids (ILs) are one of the most interesting and rapidly developing areas of modern physical chemistry, technologies and engineering. This book, consisting of 29 chapters gathered in 4 sections, reviews in detail and compiles information about some important physical-chemical properties of ILs and new practical approaches. This is the first book of a series of forthcoming publications on this field by this publisher. The first volume covers some aspects of synthesis, isolation, production, modification, the analysis methods and modeling to reveal the structures and properties of some room temperature ILs, as well as their new possible applications. The book will be of help to chemists, physicists, biologists, technologists and other experts in a variety of disciplines, both academic and industrial, as well as to students and PhD students. It may help to promote the progress in ILs development also.
Sonochemistry and Sonoluminescence
Sonochemistry is studied primarily by chemists and sonoluminescence mainly by physicists, but a single physical phenomenon - acoustic cavitation - unites the two areas. The physics of cavitation bubble collapse, is relatively well understood by acoustical physicists but remains practically unknown to the chemists. By contrast, the chemistry that gives rise to electromagnetic emissions and the acceleration of chemical reactions is familiar to chemists, but practically unknown to acoustical physicists. It is just this knowledge gap that the present volume addresses. The first section of the book addresses the fundamentals of cavitation, leading to a more extensive discussion of the fundamentals of cavitation bubble dynamics in section two. A section on single bubble sonoluminescence follows. The two following sections address the new scientific discipline of sonochemistry, and the volume concludes with a section giving detailed descriptions of the applications of sonochemistry. The mixture of tutorial lectures and detailed research articles means that the book can serve as an introduction as well as a comprehensive and detailed review of these two interesting and topical subjects.
Civil Engineering Applications of Ground Penetrating Radar
This book, based on Transport and Urban Development COST Action TU1208, presents the most advanced applications of ground penetrating radar (GPR) in a civil engineering context, with documentation of instrumentation, methods and results. It explains clearly how GPR can be employed for the surveying of critical transport infrastructure, such as roads, pavements, bridges and tunnels and for the sensing and mapping of underground utilities and voids. Detailed attention is also devoted to use of GPR in the inspection of geological structures and of construction materials and structures, including reinforced concrete, steel reinforcing bars and pre/post-tensioned stressing ducts. Advanced methods for solution of electromagnetic scattering problems and new data processing techniques are also presented. Readers will come to appreciate that GPR is a safe, advanced, non destructive and noninvasive imaging technique that can be effectively used for the inspection of composite structures and the performance of diagnostics relevant to the entire life cycle of civil engineering works.
Value Migration
Argues that successful new companies are taking on established businesses by developing superior business designs, and argues that the key is anticipating customer priorities
Rise and Fall of Communism in Eastern Europe
Communist parties came to power in a variety of ways, usually by force, often with the acquiescence of people who hoped for a better future. Then came the imposition of Stalinism. The book examines this, and subsequent crises in Hungary, Poland and Czechoslovakia.
Refining Used Lubricating Oils
Used lubricating oil is a valuable resource. However, it must be re-refined mainly due to the accumulation of physical and chemical contaminants in the oil during service. Refining Used Lubricating Oils describes the properties of used lubricating oils and presents ways these materials can be re-refined and converted into useful lubricants as well as other products. It provides an up-to-date review of most of the processes for used lubricating oil refining that have been proposed or implemented in different parts of the world, and addresses feasibility and criteria for selecting a particular process. The book begins with an overview of lubricating oil manufacturing, both petroleum-based and ...
Neuro-Geriatrics
This manual takes a multidisciplinary approach to neurological disorders in the elderly. Comprehensive and practical, it includes the most recent diagnostic criteria and immediately accessible visual care paths including the latest pharmacologic and non-pharmacologic interventions. Covering a range of modalities, from the importance and impact of each disease to diagnostic criteria, genetics, laboratory and imaging findings, treatment and care paths, this book focuses on neurological conditions that occur commonly in older persons or which have a striking effect on their lives. The common types of dementias, Parkinson’s disease and related disorders, rapidly progressive diseases, seizure disorders and multiple sclerosis are covered. Issues commonly affecting this population, such as neurobehavioral symptoms and caregiver issues, are discussed. Neuro-Geriatrics: A Clinical Manual is aimed at any physician who treats the elderly with neurological disorders: neurologists, geriatricians and geriatric psychiatrists, both specialists and general practitioners.
The History of Youth Work in Europe
V.1. The different authors highlight the youth work policies in Belgium (Flanders), Germany, England, Poland, Malta, France and Finland.
