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Service Innovation in (Eco)system view
In the light of the leading role that ICTs have played as the glue of service exchanges, the aim of this scientific work is to (re)define service innovation adopting an ecosystems based mind-set intended as an all-encompassing philosophy, which transcends markets, exchanges and the relationship between goods and services as well as users and providers.To achieve this goal and to explore a complex construct such as service innovation, a multi-dimensional approach is used for describing: the definition and main dimensions of service innovation; the main drivers for service innovation; the innovation business models typical of service-era. Service Science and S-D logic are depicted as the most ...
Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments
Global economic scenarios are increasing in complexity due to the recent global financial crisis, globalization, the evolution of ICT, and the changing behaviors of consumers. This has made it difficult to predict trends and build strategies within the retail industry. As a result, long-term forecasts and schedules are not possible, and more research is needed to explore todays consumer profile and set the frameworks for future recovery strategies. Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments is a pivotal reference source that provides practical insights into improving the understanding of complex retail environments and consumer shopping behavio...
Research and Innovation Forum 2022
This book features research presented and discussed during the Research & Innovation Forum (Rii Forum) 2022. As such, this book offers a unique insight into emerging topics, issues and developments pertinent to the fields of technology, innovation and education and their social impact. Papers included in this book apply inter- and multi-disciplinary approaches to query such issues as technology-enhanced teaching and learning, smart cities, information systems, cognitive computing and social networking. What brings these threads of the discussion together is the question of how advances in computer science – which are otherwise largely incomprehensible to researchers from other fields – can be effectively translated and capitalized on so as to make them beneficial for society as a whole. In this context, Rii Forum and Rii Forum proceedings offer an essential venue where diverse stakeholders, including academics, the think tank sector and decision-makers, can engage in a meaningful dialogue with a view to improving the applicability of advances in computer science.
Fuzzy Logic and Soft Computing Applications
This book constitutes the proceedings of the 11th International Workshop on Fuzzy Logic and Applications, WILF 2016, held in Naples, Italy, in December 2016. The 22 revised full papers presented together with 2 invited lectures were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on fuzzy measures and transforms; granularity and multi-logics, clustering and learning; knowledge systems; and soft computing and applications.
Digital Transformation for Fashion and Luxury Brands
Zusammenfassung: This book re-evaluates the diffusion and positioning of fashion and luxury brands following the impact and disruption of digital transformations, particularly on existing omni-channel models and touchpoints and consumer behaviours. By exploring the importance of digital transformation and discussing the benefits and challenges it has created for the fashion industry, this book provides insights into the role of various digital technologies, systems and strategies in generating and maintaining brand value and equity, customer engagement and experiences and connecting the marketplace and marketspace. Wilson Ozuem teaches and supervises research projects in a number of UK unive...
Humane Entrepreneurship and Innovation
Humane Entrepreneurship and Innovation provides a framework for entrepreneurs, students, and researchers to develop sustainable innovations that benefit society as a whole. This inclusive approach encourages entrepreneurs to consider the needs of all stakeholders, including employees, customers, and the environment.
Exploring Services Science
This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.
Embracing Sustainability Management Through Excellence in Services
This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
